Receptionist Apprentice

HIGHERLAND SURGERY

NEWCASTLE, ST5 2UE

Closes in 16 days (Sunday 6 October at 11:59pm)

Posted on 9 September 2024

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Summary

An exciting new role has arisen to provide reception and administrative support to a small but busy practice. You will project a positive and friendly image to patients and other visitors, either in person or via the telephone, and aid them in their queries.

Annual wage
£12,979.20 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. 08:00-18:00. 39 hour week. Shifts TBC.

39 hours a week

Possible start date

Monday 14 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Process, book and enter appointment requests
  • Register new patients and process address changes
  • Receive and make telephone calls

Where you’ll work

3 ORME ROAD

NEWCASTLE

ST5 2UE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Apprenticeship Standard.
    • Functional skills in English and maths if required.
    • https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C or above)
    • Maths (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Patience

    About this company

    This is a small practice in which we try to offer personal care. We are also a holistic practice - that means we adopt the following three principles: Response to the whole person - body and mind Encouragement of patient’s responsibility for health Awareness of our health and that of our staff

    https://www.higherlandsurgery.nhs.uk/ (opens in new tab)

    After this apprenticeship

    Could lead to a permanent position for the right person.

    Ask a question

    The contact for this apprenticeship is:

    NEWCASTLE AND STAFFORD COLLEGES GROUP

    The Apprenticeship Hub

    apprenticeships@nscg.ac.uk

    01782 254287

    The reference code for this apprenticeship is VAC1000275676.

    Apply now

    Closes in 16 days (Sunday 6 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.