School Receptionist Apprentice

Sir Thomas Boughey Academy

Staffordshire, ST7 8AP

Closes in 5 days (Wednesday 25 September at 11:59pm)

Posted on 9 September 2024

Print

Contents

Summary

This is a fantastic opportunity for someone to join our Admin Team at Sir Thomas Boughey Academy. We are looking for someone to provide a professional reception service and support administration within our academy. The successful candidate will provide an efficient reception service to all visitors to the academy and members of the academy.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Term time only.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 37 hours per week. Working hours to be confirmed.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide an efficient reception service to all visitors to the academy and members of the academy
  • Ensure that all visitors to the academy are signed in and out and provided with the correct photo ID badge
  • Answer all telephone enquiries promptly and take messages to pass on to the appropriate person
  • To provide administrative support with exams, data and reprographics as required
  • Use the SIMS computer system to locate students as required
  • Liaise with parents/carers over student medical and first aid issues   

Where you’ll work

Station Road

Halmer End

Stoke-on-Trent

Staffordshire

ST7 8AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Level 2 Apprenticeship Standard
      https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
    • 20% off-the-job training
    • Training schedule has yet to be agreed. Details will be made available at a later date

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Team working

    Other requirements

    This role is term time only.

    About this company

    Sir Thomas Boughey is part of Windsor Academy Trust (WAT). WAT is a family of schools committed to unlocking students’ academic and personal potential.

    https://www.sirthomasbougheyacademy.org.uk/ (opens in new tab)

    After this apprenticeship

    • Could lead to a permanent position for the right person.

    Ask a question

    The contact for this apprenticeship is:

    NEWCASTLE AND STAFFORD COLLEGES GROUP

    The Apprenticeship Hub

    Apprenticeships@nscg.ac.uk

    01782 254287

    The reference code for this apprenticeship is VAC1000275647.

    Apply now

    Closes in 5 days (Wednesday 25 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.