Apprentice Assistant Manager
SHEPHERD NEAME LIMITED
Whitstable, CT5 2BE
Closes in 20 days (Wednesday 9 October)
Posted on 9 September 2024
Contents
Summary
Shepherd Neame is excited to be recruiting for an Apprentice Assistant Manager to join our community led business. Promising spectacular sea views and blissful relaxation, The Marine Hotel in Whitstable is a truly special setting. The stunning boutique bedrooms provide some of the finest places to stay in Whitstable.
- Annual wage
-
£27,000 a year
Minimum wage rates (opens in new tab)
Tips to by added to pay packet also
- Training course
- Hospitality manager (level 4)
- Hours
-
Varied shift patterns over a 7 day period, busier in the summer peak seasons which will be confirmed at interview (35 - 45 hours per week, days and shifts to be confirmed).
40 hours a week
- Possible start date
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Monday 14 October
- Duration
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1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
What will the apprentice be doing?
As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity.
Duties will be mainly based front of house and will include;
- Provide great customer service to our customers and team members
- The ability to go the extra mile for our customers and their needs
- Taking orders, handling payments
- Serving drinks and food to customers
- Adhering to standards of service set out by the management team
- Learning how a busy hospitality business runs on a day to day basis
- Learning about Shepherd Neame products
- Demonstrate high personal hygiene standards and a clean workstation ethic at all times
- Be highly organised and has the ability to multitask whilst maintaining an engaging, friendly, and helpful attitude toward customers and team members
- Anticipate customer needs and can adapt products and services to meet them
- Actively seek opportunities to make a great guest experience
Where you’ll work
32-33 Marine Parade
Whitstable
CT5 2BE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HIT TRAINING LTD
Your training course
Hospitality manager (level 4)
Equal to higher national certificate (HNC)
Course contents
Your training plan
- Level 4 Hospitality Manager qualification - https://www.instituteforapprenticeships.org/apprenticeship-standards/hospitality-manager-v1-0
- Functional Skills if required if not achieved already
- Apprentices will have access to an online learning platform & portfolio system
- Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Desirable qualifications
GCSE or equivalent in:
- English Language (grade A-C or 4-9)
- Maths (grade A-C or 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
- Initiative
- Allergen Awareness
- Willing to learn
Other requirements
As part of the application process, you will be required to apply online and to attend a interview with the General Manager.
About this company
Shepherd Neame is Britain's oldest brewer. It was founded in 1698 in Faversham, Kent. It is a family owned brewery which has passed in unbroken succession through five families. It produces a range of cask ales and filtered beers, producing around 180,000 brewed barrels a year. It has more than 300 pubs and hotels in South East England, mainly in Kent and London. Shepherd Neame exports to 44 countries including India, Sweden, Italy, Brazil and Canada.
After this apprenticeship
After successful completion of the apprenticeship, a prospect to a higher level qualification & permanent position for the right person.
Ask a question
The contact for this apprenticeship is:
SHEPHERD NEAME LIMITED
David Everett
apprenticeships@shepherd-neame.co.uk
07714140077
The reference code for this apprenticeship is VAC1000275625.
Apply now
Closes in 20 days (Wednesday 9 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.