Apprentice Information and communications. IT department Freemans School

Freemans School Surrey

Surrey, KT21 1ET

Closes in 7 days (Friday 27 September)

Posted on 9 September 2024

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Summary

Freemen’s School IT department provides and supports excellent IT facilities for our staff and students, with every pupil having either an IPad or laptop. The school’s IT team are responsible for the design, implementation, operation, support, and continual improvement of all aspects of IT. You will be part of a team of seven.

Annual wage
£24,470 a year

Minimum wage rates (opens in new tab)

City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm, core hours. Flexibility will be required for business needs.

35 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Purpose of Post

To provide first line IT support and help desk services to School staff and students and assist in supporting the School IT systems. To complete the agreed apprenticeship learning programme. To take ownership of the learning process with support provided by college and the department.

Duties

  • Provide support to the School’s staff and students in the use of desktop operating systems, applications and hardware and log support calls and respond as appropriate.
  • Install, upgrade configure and maintain desktop hardware and software.
  • Booking IT equipment for lessons and assisting with the delivery of resources to classrooms.
  • Maintain IT databases and documentation, including help desk systems, asset control systems and create and maintain other technical documentation as required.
  • Take responsibility for one’s own learning including attending classes, completing coursework, gathering evidence for course requirements and maximising learning opportunities while carrying out the job.
  • Take reasonable care for one's own health and safety, and that of other persons that may be affected within one's working environment, in accordance with the School and the Corporation of London's Health and Safety procedures.

Where you’ll work

City ofLondon Freemens School

Park Lane

Ashtead

Surrey

KT21 1ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    • You will be supported to achieve the Information and communication Level 3 apprenticeship.
    • Theoretical training will be weekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment.
    • You will receive hours 6 per week to support with your apprenticeship studies. 

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Team working
    • Non judgemental
    • Patience

    Other requirements

    Freemans school is based in Surrey Ashtead Park, Surrey, KT21 1ET. Not the City of London.

    About this company

    The school was founded in Brixton in 1854 to provide an education for the orphaned children of the City of London before moving to the present site, Ashtead Park, in 1926. We have a magnificent site with modern buildings alongside the original Main House set in a stunning 57 acres of parkland. This idyllic setting further supports the wellbeing of our students and staff, as being here, in the park, makes coming to work a pleasure. It looks striking in every season, and we are lucky to have a vast array of wildlife living in our woods. Today, Freemen’s is an independent day and boarding school for students aged 7-18, with a strong ethos of community and service in accordance with the values on which the school was founded. We are proudly co-educational and have been since 1854, which was radical at the time, and we continue to push the boundaries of what’s possible with our forward-thinking, progressive approach. It is the sister school of the City of London School and the City of London School for Girls, which are both independent single-gender schools located within the City of London itself. All three schools receive funding from the City of London Corporation.

    http://www.freemens.org (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available.
    • Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

    Ask a question

    The contact for this apprenticeship is:

    Freemans School Surrey

    Anna Atkins

    Anna.Atkins@cityoflondon.gov.uk

    The reference code for this apprenticeship is VAC1000275619.

    Apply now

    Closes in 7 days (Friday 27 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.