Customer Service Apprentice

Summary

To deliver professional, efficient, and effective customer service support while managing key administrative tasks across all areas of Tykes Teaching Alliance activities.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8.30am-4.30pm .
37 hours a week
Possible start date: Tuesday 8 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

With support & supervision, undertake administration duties related to the booking of Unit 5, including confirmation emails, terms and conditions, car parking arrangements etc.
With support & supervision, undertake administration duties related booking on programmes/sessions, including confirmation emails, calendar invites and pre programme/session information.
With support & supervision, undertake administration duties related to the evaluation of programmes and sessions, with evaluation summaries send promptly to the facilitators.
Before professional learning events take place - preparation and distribution of registers, delegate badges and fully stocked facilitator resource boxes.
Before professional learning events take place - ensure the spaces are ready for delegates to arrive with refreshments set up and presentations displayed.
During professional learning events – provide a warm welcome to delegates and support them to sign in.
During professional learning events – under supervision, support our Kitchen Manager set out buffets/catering ensuring Food Hygiene requirements are followed.
During professional learning events – ensure the spaces are well maintained with glasses, cups, plates etc removed once used and refreshments regularly topped up. Be on hand to support with any queries.
After professional learning events have finished – ensure the spaces are tidy with glasses, cups, plates and resources removed. Coffee machines cleaned and the spaces re stocked with consumables.
After professional learning events have finished undertake administration duties related relating to participant and school attendance and engagement ensuring that confidentiality standards are maintained in accordance with safeguarding and data protection guidelines.
Under supervision, act as a point of contact responding professionally and efficiently to incoming calls, emails and visitors to ensure all queries and enquiries are dealt with appropriately and to a high standard.
To provide administration support across all area of the Teaching Alliance activities.
To ensure strict confidentiality in all areas of work.
To work and process personal and sensitive information in accordance with the Data Protection Act 2018 including the General Data Protection Regulations (GDPR) 2018.
To ensure work is conducted in a way that protects the safety and security of information (e.g. strong passwords, reporting breaches, securing paper records, securely disposing of records).
To understand and comply with the statutory guidance regarding safeguarding of children, ensuring the safeguarding and promotion of children’s welfare at all times, reporting any concerns to the Designated Safeguarding Officer immediately.
To comply with the Tykes Teaching Alliance/HCAT’s policies and procedures at all times.

Where you’ll work

Hcat Unit 4

Great Cliffe Business Park

Dodworth

Barnsley

S75 3SP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience
Punctual

About this company

Tykes Teaching Alliance works in partnership with Barnsley Schools Alliance to provide local professional development opportunities for the school workforce. We deliver the Early Careers Framework, Appropriate Body service & National Professional Qualifications on behalf of Exchange Teaching Hub and we are a Lead Delivery Partner for Exchange Teacher Training. Our partnership is driven by a moral purpose to ensure that young people fulfil their potential and have the best educational possibilities regardless of their background or ability. We have recently launched a new social enterprise, Unit 5, providing affordable professional learning spaces to public and voluntary sector organisations in the region.

https://www.tykestsa.education/contact/ (opens in new tab)

After this apprenticeship

Future prospects: Level 3 Business Administration Apprenticeship
Leve 4 Project Management Apprenticeship.

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda Ogley

apprenticeships@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000275618.

Apply now

Closes in 5 days (Thursday 26 September at 11:59pm)

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