Customer Service Apprenticeship (Doctors Reception)

Summary

A fantastic opportunity has arisen to join the Team at Wingate Medical Practice. During your apprenticeship, you will gain experience in primary care and Customer Service/secretarial work. As a Medical Receptionist, you will usually be the first-person patients speak to when they come to the surgery.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 37.5 hours per week (hours to be agreed at interview)
37 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide a high standard of patient service.
To have thorough knowledge of practice procedures and to work in accordance of written protocols.
Provide general assistance to the practice team to both clinical and non clinical.
Project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
Resolve queries/problems from patients, clinicians and associated staff.
Deal with external agencies such as other practices, secondary care and 3rd party organisations.
To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
Undertake all clerical, reception and administration duties applicable to the medical practice.

Where you’ll work

Front Street West

Wingate

TS25 5PZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

All training and learning will be work based (within the practice by a dedicated Trainer Coach).

Requirements

Essential qualifications

GCSE in:

English (grade 9-2 (A*-E))
Maths (grade 9-2 (A*-E))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Can you travel to this location on a daily basis and be on time? Do you meet the academic criteria for the role?

About this company

IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes. We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

https://www.intrahealth.co.uk/surgeries/wingate-medical-centre/ (opens in new tab)

After this apprenticeship

Progression onto the next level of qualification and the possibility of full time employment.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Hayley Clifton

hayley.clifton@eastdurham.ac.uk

01915188294

The reference code for this apprenticeship is VAC1000275515.

Apply now

Closes in 8 days (Friday 27 September at 11:59pm)

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