Customer Service Practitioner Apprentice

Cornwall College Further Education Corporation

Truro, TR1 2JL

Closes in 8 days (Wednesday 25 September at 11:59pm)

Posted on 10 September 2024

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Contents

Summary

Concorde Recruitment are currently looking for a Customer Service Practitioner Apprentice to join their busy recruitment team. You will act as the first point of contact to provide customer support in areas such as phone, email and business enquiries.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

We want all of our team to be financially motivated and driven to over exceed their targets. All of our consultants have an uncapped commission structure which will be available should a role be offered.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 08:30 - 17:00.

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Gain valuable experience working alongside our recruitment experts.
  • Be the first point of contact for job seekers, helping them find their dream careers.
  • Chat with businesses and learn about their hiring needs.
  • Craft awesome job descriptions and use your social media skills to attract top talent.
  • Develop interview skills and help businesses find the perfect match.
  • Unlock exciting career opportunities in a fast-paced recruitment industry.

Where you’ll work

Concorde Recruitment

Chiltern House

City Road

Truro

TR1 2JL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will attend Cornwall College St Austell on a fortnightly basis (term time only)

    More training information

    • Customer service practitioner L2 Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Team working
    • Initiative
    • Positive attitude
    • Quick learner
    • Tech-savvy

    Other requirements

    Concorde Recruitment is located in Truro city centre therefore an apprentice would need to be able to independently travel to this location. Please note that the wage is not negotiable.

    About this company

    Concorde Recruitment specialises in matching talent with employment opportunities across Cornwall and Devon within the three divisions: construction, business and education. Concorde provides a comprehensive service which includes the advertising of positions and the resourcing and interviewing of candidates right through to facilitating their successful hire. Uniquely, we are part of Cornwall College and re-invest our profits back into education.

    http://www.concorde-group.co.uk (opens in new tab)

    After this apprenticeship

    • A potential permanent position as a Recruitment Resourcer / Consultant.

    Ask a question

    The contact for this apprenticeship is:

    Cornwall College Further Education Corporation

    The Apprenticeship Team, Cornwall College

    03301 232523

    The reference code for this apprenticeship is VAC1000275499.

    Apply now

    Closes in 8 days (Wednesday 25 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.