Level 3 Business Administration Apprentice

Summary

You will be a great team player who is highly motivated and organised with a strong attention to detail. You will provide high quality accurate administrative support to the Company across all departments.

Annual wage: £13,708.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday
35 hours a week
Possible start date: Thursday 10 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administration

Provide high quality administrative and project support to the Company across all departments.
Assist the Senior Management Team, including the preparation of timely and accurate management reports.
Effectively manage and develop the administrative function using
Google Suite and identify areas for potential improvement.
Support and provide training on administrative procedures to colleagues within the Company.
Diary management, organising venues logistics for meetings etc.
Order stationery and equipment as required.
Produce documents, briefing papers, reports and presentations as required.
Provide professional and confidential support on a day-to-day basis to the Office Manager.
Organise and attend meetings and team briefings and provide accurate minutes and ensure that these are circulated.
Liaise with the Company’s HR adviser to update and maintain office policies as necessary.
Arrange travel, visas and accommodation as required.
Other ad-hoc administrative tasks.

Customer service

Handle routine enquiries from clients and new prospects, e.g. screening potential new leads.
Ensure the best possible customer service experience for customers.
Maintain accurate records of all customer related activity.
Promote our range of products to prospective and existing customers to ensure continued business growth.
Work closely with the marketing manager to support the promotion of our range of products.
Build and maintain effective, long-lasting relationships with customers and distributors.
Troubleshoot effectively with customers to ensure issues are resolved in a timely manner.
Build and maintain effective relationships with internal colleagues.

ISO

Support the Office Manager to ensure that the Company's Quality Management System conforms to ISO 9001 regulatory requirements.
Support the Office Manager to ensure that all processes meet national and international standards.

General

Be proactive, bring ideas, suggestions and contribute to business improvement.
Undertake training as required.
Attend staff and team meetings as required.
Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers and visitors.

Where you’ll work

1 THE DUTCH BARN

BLACKHAM COURT COTTAGE

BEECH GREEN LANE

WITHYHAM

TN7 4DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Team working
Flexible

About this company

We produce some of the finest firearms accessories in the world and we partner with some of the best brands in the firearms industry. We are a dedicated and close-knit team based at our head office in the beautiful East Sussex countryside close to Ashdown Forest.

https://javelinbipod.co.uk/pages/about-us?srsltid=AfmBOopIdY85m19zwjaH7v2Xuk6mPV3F3VOmdGK5lGClqiR_ol (opens in new tab)

After this apprenticeship

Good prospects of a full-time post subject to satisfactory performance

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