Business Administrator Apprentice - SEND Services

Kingston upon Hull City Council

Hull, HU1 1HP

Closes in 6 days (Sunday 22 September at 11:59pm)

Posted on 6 September 2024

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Summary

The SEND department for Hull City Council are looking to recruit three Business Administrator Apprentice's. The role provides an excellent opportunity to contribute to the day-to-day delivery of an efficient statutory SEND service through the completion of a range of administrative tasks.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Your wage will be paid on the last working day of every month.

Training course
Business administrator (level 3)
Hours
Monday - Friday (Shifts to be confirmed)

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year 6 Months

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include: 

  • To act as first point of contact for a wide range of written and oral queries from internal and external stakeholders in relation to the SEND Statutory Assessment and Review Process.
  • To maintain and update on a regular basis, the information held on the SEN service files and databases and retrieve data as required. Ensure that client confidentiality is maintained in line with City Council Policy.
  • Respond to all incoming information/ communication (e.g. letters/ emails/ telephone calls/ complaints/ representations/ financial claims etc) appropriately, professionally, effectively and in a timely manner.
  • Organise, prepare for, attend, and minute meetings as required by the Case Workers/SEND Officers and Team Managers. Ensure accurate records maintained on the case recording system.
  • General administration tasks

Where you’ll work

79 Lowgate

Hull

HU1 1HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    You will attend the workplace 4 days per week and then 1 day per week will be spent at Craven Park Training and Enterprise Centre for the Business Administrator day release. 

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Math (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working

    Other requirements

    Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

    About this company

    You will provide a front-line service to ensure good communication with parents, schools and other services regarding the statutory processes for improved outcomes for children and young people with SEND in Hull.

    http://www.hullcc.gov.uk (opens in new tab)

    After this apprenticeship

    The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.

    Ask a question

    The contact for this apprenticeship is:

    KINGSTON UPON HULL CITY COUNCIL

    Business Engagement Team

    business.engagement@hullcc.gov.uk

    01482 614157

    The reference code for this apprenticeship is VAC1000275475.

    Apply now

    Closes in 6 days (Sunday 22 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.