Financial Services Administrator Apprentice

Summary

The ideal candidate would be front of house (reception) and provide administrative support to the Advising Principals & Advisers (Advice Team) to ensure that the relationships with their clients can be optimised and assist with the daily operation of the office.

Annual wage

£17,000 a year

Minimum wage rates (opens in new tab)

Increases based on hitting milestones (TBD once in the role)

Training course

Financial services administrator (level 3)

Hours

Monday to Friday, 9:00am to 5:00pm

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Appointment making for client review meetings
Preparing documents for client review meetings, client meeting debriefs and actions
Management and execution of client reviews, service level standards
Daily updates on tasks in hand & general office administration
Effective diary and email management for Advising Principals
Emails and related correspondence from meetings
Building client relationships and managing client expectations in line with service standards
Dealing with all incoming client enquiries including Crosby walk-ins and responding in line with Practice Service Level Standards
Processing applications and submitting all business (excluding pension transfers)
Preparation of all standard documentation; SL’s, CFR’s, illustrations, calculations, and compliance paperwork, through to submission
Full management of pipeline and issuing business
All administration support to Advice Team, as appropriate.
Management of pre and post meeting actions (non-technical).
Keeping all matrix, new business, transfers and switch/surrender
spreadsheets up to date
Keeping Workflow up to date, including client review dates and client contact for compliance purposes
Assist Advice Team with client events whether in-office or external
including assisting with their organisation and follow up with clients/prospects
Software: Use of Salesforce, iBusiness and Microsoft Office 365
(Especially, OneDrive, Outlook, Word, Excel & Powerpoint)
Taking enquiries via telephone, office walk-ins, meeting/ greeting clients coming into the office for meetings, making tea/ coffee etc.
Development and support into a Paraplanner, Practice Manager, Trainee Financial Advisor role dependent on the path chosen in line with the practice expansion plans

Where you’ll work

59 Coronation Road

Crosby

Liverpool

L23 5RE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS EDGE TRAINING LTD

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times

Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.

Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results

Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

Training will be completed online and will be access from the employers site address

More training information

You will complete the Financial Services Administrator Level 3 Apprenticeship Standard:

Fully and part funded learning and development programme that includes the CII R01 Financial Services Regulation and Ethics
Develop the knowledge, skills and behaviours of successful Financial Services Administrators
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Includes the CII R01 study e-book and exam entry
CII and EPA resits are to be covered by the employer
Fortnightly workshops for the R01 exam delivered by our team of professional qualification tutors
All workshops recorded and available on-demand
Interactive chat, forums and class note books for real time support and assistance from experienced financial services professionals
Exam tips, tricks, and strategies
Additional resources through RM Advance
Regular tutorials and assessments from an experienced financial services professional

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working
Initiative

About this company

At Frontier Wealth, delivering a personalised client experience is our focus. We believe providing quality advice is a given; what clients expect is a superior service.

https://www.frontierwealth.co.uk/ (opens in new tab)

After this apprenticeship

Paraplanner/ Practice Manager/ Trainee Financial Adviser (TBD)

Ask a question

The contact for this apprenticeship is: