Customer Service Practitioner Apprenticeship

Summary

Ready to kickstart your career in customer service? Join our dynamic IT software company as an apprentice and unlock a world of thrilling opportunities within a bustling office environment. Get hands-on experience while undertaking an exciting array of duties. This apprenticeship will provide you with invaluable experience and open doors to future!

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 9a.m to 5p.m Monday to Friday
37 hours a week
Possible start date: Friday 11 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will involve:
Answering telephones and providing excellent customer service
Supporting with customer enquiries and ensuring prompt resolution
Proofreading job adverts and descriptions for accuracy and professionalism
Conducting copy typing and data entry tasks to maintain organised records
Handling photocopying tasks to duplicate important documents
Performing scanning duties to store and organise digital files
Sending emails and correspondence with professionalism and attention to detail
Assisting with additional tasks and projects as needed

Where you’ll work

Unit 8 Topaz Business Park

Topaz Road

B61 0GD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Teaching and learning the skills, knowledge and behaviours within Customer Services

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Creative
Customer care skills
Initiative
IT skills
Organisation skills
Problem solving skills
Team working

Other requirements

Have you considered the location / hours and pay for this apprenticeship?

About this company

A recruitment system that’s part man, part machine. When you work with us, you don’t just get a package of recruitment technology, how-to guides and FAQs. You also get access to our team of expert recruiters and IT pros. Think of Reach as part of your department, and our team as your colleagues. It means we can give you advice and help you find better ways to recruit, whatever your sector. And unlike a lot of other recruitment systems out there, we’re happy to talk directly to you – over the phone, through training in person, or even over webcam. In fact, even if you use our ticketing system for support, you’ll always be talking to an actual human. (Never a bot.)

After this apprenticeship

The company is offering long term career progression on successful completion of this apprenticeship?

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