Business Administration Apprenticeship

Summary

A Level 3 Business Administration Apprentice is required. Ready to kickstart your business career in an office? This dynamic IT software company as an apprentice and unlock a world of thrilling opportunities within a busy office environment. Get hands-on experience while undertaking an exciting array of administration duties. Such duties include: answering telephones, providing excellent customer service, and supporting with customer enquiries- ensuring prompt resolution.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9a.m to 5p.m Monday to Friday.
37 hours a week
Possible start date: Friday 11 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will involve:

Answering telephones and providing excellent customer service
Supporting with customer enquiries and ensuring prompt resolution
Proofreading job adverts and descriptions for accuracy and professionalism
Conducting copy typing and data entry tasks to maintain organised records
Handling photocopying tasks to duplicate important documents
Performing scanning duties to store and organise digital files
Sending emails and correspondence with professionalism and attention to detail
Assisting with additional tasks and projects as needed

Where you’ll work

Unit 8 Topaz Business Park

Topaz Road

B61 0GD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Teaching and learning the skills, knowledge and behaviours within Business Administration. Level 3 qualification.
Training delivery to be confirmed.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Initiative
Organisation skills
Patience
Presentation skills
Problem solving skills
Team working

Other requirements

Have you considered the location / hours and pay for this apprenticeship?

About this company

A recruitment system that’s part man, part machine. When you work with us, you don’t just get a package of recruitment technology, how-to guides and FAQs. You also get access to our team of expert recruiters and IT pros. Think of Reach as part of your department, and our team as your colleagues. It means we can give you advice and help you find better ways to recruit, whatever your sector. And unlike a lot of other recruitment systems out there, we’re happy to talk directly to you – over the phone, through training in person, or even over webcam. In fact, even if you use our ticketing system for support, you’ll always be talking to an actual human. (Never a bot.)

After this apprenticeship

The company is offering long term career progression on successful completion of this apprenticeship?

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