Business and Social Media Administrator Apprentice

Summary

This is an exciting opportunity to join our company as a business admin apprentice. The varied role will include the administration and management of our social media platforms and supporting the sales team and other areas of the business as required. You will be enrolled on a Level 3 Business Admin Apprenticeship.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 37.5 hours per week, 8.30am - 4.30pm.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Are you creative? If so, we have a fantastic opportunity to join our growing team and learn all aspects of business administration and social media management. Experience with Microsoft programmes such as Word, Excel and Outlook, a passion for social media, a creative mind, a strong work ethic and initiative with the ability to work without supervision. Good communication skills, both verbal & written.

The role will include;

Help with day-to-day administrative tasks where required
Communicate with customers via telephone and email and social media
Responding to customers on social media and dealing with any requests
Work with the sales team to promote products
Managing the general administration of social media campaigns
Create and publish interesting content to attract sales to the channels
Liaise with staff on site and collaborate for social media content
Capcut (editing tool experience or good with technology to be able to learn)
Instagram reels and Instagram posts
Manage Facebook, Tiktok and YouTube posts
Film, photograph and edit content
Attract more sales and showcase what the sleep people do to the online audience
Ensuring that the policies of the company are observed, and that good practises are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you’ll work

UNIT 4 AND 5

LEEDS ROAD

OSSETT

WEST YORKSHIRE

WF5 9YA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Math (grade C/4 or above)

Desirable qualifications

GCSE or equivalent in:

IT (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Non judgemental
Patience
Self Motivated
Punctual and reliable
An interest in Social Media

Other requirements

Check bus routes for travel.

About this company

We produce all of our mattresses from our facility here in Ossett, West Yorkshire in the heart of the UK bedding industry. Originating with just one small unit on the site, we have now grown to take over the whole site. This has allowed us to expand our business and offer more fantastic products to our loyal customers.

http://www.thesleeppeople.co.uk (opens in new tab)

After this apprenticeship

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Potential for full time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy.hodson@cmsvoc.co.uk

01924614523

The reference code for this apprenticeship is VAC1000275450.

Apply now

Closes in 10 days (Monday 30 September at 11:59pm)

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