Business Administration Apprentice
HAWK MANAGEMENT (UK) LIMITED
Twickenham, TW1 3QS
Closes in 4 days (Tuesday 24 September at 11:59pm)
Posted on 11 September 2024
Contents
Summary
Hawk Training are seeking a motivated and enthusiastic individual to join our team as a Business Administration Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic work environment, while earning a qualification in Business Administration.
- Annual wage
- £19,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
4 days working in the office with one day remote
Hours are 9am - 5:30pm
37 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 1 Month
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide a welcoming and professional Front of House service which reflects the Hawk brand
- Answer and direct phone calls, providing brand information and guidance to customers.
- Work closely with other administrative staff and departments to support various projects and initiatives.
- Support the Business development with data entry for new learners into Aptem (management information system)
- Support with Administrative tasks when onboarding new clients such as sending out contracts to engage with new clients
- Engage with employers and learners with requests for information and booking enrolments
- Co-ordination and communication of online and paper-based examinations with learners via telephone and occasionally face-to-face regarding certification and exams, providing accurate and timely information
- Coordinate all incoming scanning of certification, attaching to learner’s online file
- Liaise with awarding organisations regarding examination and certification queries
- Respond appropriately and professionally to Helpdesk and softphone queries relating to registration, certification, and end point assessment
- Maintain and update MIS systems, ensuring accuracy and confidentiality
- Assist with the preparation of reports, presentations, and other documents
- Work within the guidelines of the ISO 9001 Quality Procedures relevant to your job role and contribute to the overall development and growth of the organisation.
- Comply with the Company DBS and security procedures and ensure annual declaration is maintained.
- Ensure that every aspect of Hawk Training’s Equal Opportunity policy is rigorously
maintained. - Ensure that every aspect of Hawk Training’s Safeguarding policy is rigorously maintained and causes for concern are highlighted to the safeguarding officer in line with organisational guidance.
- Ensure healthy and safe working practices are maintained at all times.
- Ensure your working practices aid in maintaining good working relationships with employers, learners and staff
- Adhere to a policy of continuous improvement to raise all aspects of quality and performance in the provision for employers and learners
- To continually update professional knowledge and skills and acquire competencies to ensure your approach to your role adheres to the most recent developments current and future
Where you’ll work
8th Floor Regal House
London Road
Twickenham
TW1 3QS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HAWK MANAGEMENT (UK) LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Each new colleague will receive a welcome induction along with department specific training on all the systems. Each new colleague will receive a bespoke training plan and objectives to achieve.
You will enrolled onto Apprenticeship Business Administration Level 3 which is an 13-month programme plus 4-months for End Point Assessment activities.
The programme is delivered through virtual and face-to-face training and online learning.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Patience
About this company
Founded over 30 years ago, Hawk Training has established itself as a provider of excellence in professional training and development. Recognised as an ‘Outstanding’ provider by Ofsted in 2013 and 2023, Hawk Training was also awarded ‘Outstanding Innovation of the Year 2022’ by the Chartered Management Institute (CMI). At Hawk Training, our mission is to deliver innovative, impactful, and inspiring opportunities that empower individuals and organisations to learn, develop, and thrive in a constantly changing environment. We strive to provide a transformational learning experience that transcends boundaries, ensuring that each course and programme not only meets but surpasses expectations by placing the individual, learner, and employer at the heart of everything we do. We aim to empower individuals and organisations by enriching their knowledge, skills, and competencies through impactful training solutions. We continue to innovate and adapt, offering bespoke training programmes that meet the evolving demands of our clients across various sectors. Our mission to strive for continuous improvement has been acknowledged through multiple awards and frequent mentions in educational and management publications, highlighted by our repeated ‘Outstanding’ ratings by Ofsted and our Investors in People Gold award.
After this apprenticeship
Once you have completed your Apprenticeship there may be opportunities to progress into a specific department at Hawk Training.
Ask a question
The contact for this apprenticeship is:
HAWK MANAGEMENT (UK) LIMITED
Rebecca Phelps
humanresources2@hawktraining.com
02088910992
The reference code for this apprenticeship is VAC1000275448.
Apply now
Closes in 4 days (Tuesday 24 September at 11:59pm)
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