Business Administration Apprentice

Summary

We are looking for an organised apprentice who is keen to learn. Could this be you? In this role you will work alongside colleagues to provide a customer focused service to others. You will be part of the exciting Highways, Transport and Planning directorate, working in the busy and diverse Business Administration Team.

Annual wage

£22,737 a year

Minimum wage rates (opens in new tab)

In addition to working within a great team and a brilliant opportunity to start your career in the WSCC Highways Directorate you will receive: a competitive salary, 25 days annual leave + bank holidays and a generous pension scheme.

Training course

Business administrator (level 3)

Hours

Monday - Friday (hours tbc).

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working across the directorate this role will touch on all aspects of service delivery helping us to deliver a positive experience for users of our services making sure:

The right services and infrastructure are delivered in the right place at the right time
The roads, pavements and paths are safe and well-managed
Transport choices are provided for all

You will be involved in a number of activities including but not limited to:

Database maintenance and management
Administrative support for teams across the Highways, Transport and Planning directorate
Supporting at operational and project meetings
Recording and producing documents to support our stakeholders
Analysing and maintaining data
Scoping, planning, monitoring and reporting on projects

Key responsibilities will include:

Applying knowledge gained on the job and through your apprenticeship to support us in achieving our business objectives
Using your initiative to respond independently to unexpected problems/ situations and meet deadlines determined by your working arrangements or set by your manager
Working with a range of colleagues to widen your experience, as availability allows, and meet the requirements of the service
Participating in meetings and briefings as directed by your manager, making an appropriate contribution
Completing all learning commitments in support of your apprenticeship programme
Demonstrating our core values and working in an empowered, collaborative, agile and innovative way to make a real and positive difference for all our communities

Where you’ll work

County Hall

West Street

Chichester

West Sussex

PO19 1RQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will undertake and complete the various elements of the Level 3 Business Administration apprenticeship, including Functional Skills, and Employment Responsibilities & Rights. This will involve attending online college workshops regularly, working with an assessor to develop a work-based portfolio, undertaking work-based assessments, completing all assignments/projects relating to the apprenticeship framework and presenting evidence portfolios for assessment within specified timeframes.

The apprenticeship will be undertaken over a 18 month period. The apprenticeship course will be delivered by Chichester College where we have a number of apprentices within the directorate already studying the same course.

Requirements

Essential qualifications

GCSE in:

5 x GCSEs (including English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

Some experience of providing a service to others and working with others to deliver a goal is desirable, either in a job or an extra-curricular activity (e.g. Duke of Edinburgh).

About this company

West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness.

https://www.westsussex.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Although there are no guarantees, completion of this apprenticeship would place the successful applicant in a strong position in any suitable recruitment that may take place at the end of the programme.

Ask a question

The contact for this apprenticeship is: