IT Support Apprentice
SUPPORT WAREHOUSE LIMITED
Leeds, LS1 5AA
Closes in 16 days (Wednesday 2 October)
Posted on 6 September 2024
Contents
Summary
The IT Support Apprentice is responsible for handling all 1st line support, service requests and incidents. This relates to all technology, including: workstations, printers, software and cloud services. This role will interact will all areas of the business and building relationships with internal and external stakeholders is key.
- Annual wage
- £18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
9.00am - 5.00pm, Monday to Friday.
37 hours a week
- Possible start date
-
Monday 14 October
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities:
- Act as 1st line support for the helpdesk, taking calls, logging tickets, providing basic troubleshooting and fault-finding tasks, then escalate as required – working with a senior to solve the issue
- Setting up/installing new equipment, software, hardware, peripherals, upgrades, and components
- Assisting with the diagnosis and resolution of basic PC, printer, peripheral and software faults
- Updating and creating knowledge base articles for both end users and IT staff
- Recording hardware assets on the IT Asset Register
- Decommissioning old hardware for recycling (WEEE compliance)
- Aid with the procurement of IT hardware
- Work as one Team, building collaborative relationships with internal and external stakeholder
Where you’ll work
Pinnacle
67 Albion Street
Leeds
LS1 5AA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and Powershell
Requirements
Essential qualifications
GCSE in:
- any subject -- x3 (grade 4+ (A-C))
- English (grade 3+ (D or above))
- Maths (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
About this company
We are on a transformation journey of our digital landscape, with investment in our IT provision, a new CTO onboard, focus on building a strong IT team. It is recognised that our digital landscape is a critical part of our overall business growth strategy. Our colleagues across the business are very receptive to improving our IT systems and highly motivated to embed improvements for collaborative success.
After this apprenticeship
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits
- Free Coffee (Coffee machine available)
- Regular team events
- Incentives
- Pinnacle building discount on food
Hybrid working:
This role must be office based for a minimum of 3 days per week, with some flexibility as required (note: during probation period, 5 days office working is expected).
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000275398.
Apply now
Closes in 16 days (Wednesday 2 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.