Insurance Admin Apprentice

Summary

Rhenus offers a variety of different services: transport, trans-shipment and storage as well as value-added services. You will have the opportunity to be part of a large family-owned group benefiting from a global network of diverse skills, services and resources. We are looking for an Insurance Apprentice to join the team.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9.00am - 5.30pm, Monday to Friday.
37 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide admin assistance to Insurance Department

To include, but not limited to:

Providing administration support to the wider team & business
Understand the Group’s policies and procedures to ensure that business & customer needs are met and delivered
Handling customer & business data professionally and sensitively
Opening & processing insurance claims
Creating good relationships, internally & externally
Supporting hauliers with new and existing enquiries claims
Creating quotations for Marine Cargo Insurance
Motor Insurance for UK customers
Providing General Information & advice
Escalating queries & concerns in a timely and professional manner to the relevant person(s)
Actioning all related administration duties and achieving deadlines
Effectively using in-house and Microsoft IT Packages (Word, Excel, email, internet etc.) to complete work
Creating and maintain Insurance standard operating procedures
Assisting with the Group’s Environmental Projects in order to improve our commitment to the Group and the wider stakeholders
Provide cover for meeting room process at Head Office

Where you’ll work

Rhenus Logistics Liverpool Road

Eccles

Manchester

M30 7RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Organisation skills
Customer care skills
Problem solving skills
Administrative skills

About this company

Rhenus offers a great variety of different services: transport, transshipment and storage of goods and products as well as a comprising value-added services. Operating as part of a global group encompassing over 31,000 employees, you will have the opportunity to be part of a large family-owned group benefiting from a global network of diverse skills, services and resources. What we are looking for? Our employees are at the heart of what we do and as Rhenus is geared toward nonstop growth. That opens up long-term prospects in a wide variety of functions-from logistics and project management to IT and finance and controlling. Contributing your own ideas and solutions? That is your ticket to success in any of our business units. We love a problem-solving, no-fuss attitude, and we also encourage openness, fairness, teamwork and a collegial approach. Individual initiative and a can-do mindset are just as much a part of the Rhenus DNA as stability and farsightedness.

https://www.rhenus.group/ (opens in new tab)

After this apprenticeship

On complettion of the apprenticeship it is expected that the role will develop with the candidates growth.

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

careers@uk.rhenus.com

The reference code for this apprenticeship is VAC1000275331.

Apply now

Closes in 4 days (Tuesday 24 September at 11:59pm)

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