Admin Apprentice

Summary

Clearview Home Improvements is offering an office-based Apprenticeship, providing admin support to various teams. You'll develop admin and customer service skills while working towards a business administration qualification. The ideal candidate will demonstrate compassion, excellence, reliability, and a commitment to growth.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 09:00-17:00 Monday to Friday.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Enter customer contact data onto the business document control system and administer cancellations and on hold data.
Deposit payment confirmation to contracts being processed through the building surveyors.
Obtain finance approval confirmation prior to contracts being processed to building surveyors.
Administer variations to customers finance applications as and when contract variations arise.
Assist with building control queries and gather the relevant information.
Assist with planning submissions and planning fee payment on required projects.
General admin duties including scanning and photocopying.
Support with SAP calculations and submit for designated projects.
Support with the process of structural calculation application requests for the relevant projects.
Liaise with builders to collate photo evidence and checklists for new build living spaces and ensure these are filed digitally.
To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service.
To be responsible for the escalation of complex customer service/installation queries to the Project Manager.
To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines.
To maintain and update any relevant spreadsheets of information.
To produce timely and accurate reports as requested.
To undertake general scanning and filing duties.
To be responsible for accepting contracts from Surveyors, including post survey briefings.
To be responsible for collection of stage payments and final balance chases on contracts.
To issue final Guarantees and register applicable contracts with FENSA to ensure customers receive all paperwork relevant to completion of a project.
Push and promote Google reviews to customers.

Where you’ll work

5 Peregrine Place

Moss Side

Leyland

PR25 3EY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PRESTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental

About this company

Clearview Home Improvements are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.

https://www.clearviewhome.co.uk/ (opens in new tab)

After this apprenticeship

Commercial admin role within the home improvement industry.

Ask a question

The contact for this apprenticeship is: