Business Administration Apprentice

Summary

Administration Apprenticeship within the Royal Borough of Kingston Upon Thames Council working within the Chief Executive’s Office. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

Annual wage: £24,684 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 36 hours a week, times to be confirmed.
36 hours a week
Possible start date: Thursday 14 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Efficient and comprehensive diary management for the Chief Executive, with guidance from the Head of Chief Executives Office; liaising with support staff in other areas of the council and partner organisations - particularly Senior Leadership Team, Leader’s Office, MPs, Councillors.

Preparing meeting papers, taking minutes and helping to organise events.
Assist the Head of Chief Executives Office in respect of first point of contact from internally Members, senior officers and staff and externally with Members of Parliament, local authorities and other public, private, voluntary and independent agencies and representative organisations both locally and nationally in line with CEO involvement and representation.
Monitor and support management of the CEO Executive Support mailbox, drafting responses to ensure incoming mail is responded to in a timely manner.
Ensuring any external post, in particular ‘signed for’ correspondence is collected, logged and diverted to the appropriate person.
Handling and tracking complaints and general correspondence to the CEO and ensuring timely and efficient response, liaising closely with the Customer Care Team.
Agenda Management for Team meetings.
Records management for files stored electronically by the
Team.
Undertake a range of financial administration responsibilities in accordance with the council’s financial procedures and systems.

Where you’ll work

Guildhall 2

High Street

Kingston upon Thames

KT1 1EU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Standard.

Training can take place at the workplace, at home or at Twickenham Training Centre.

This will be one day a week.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills

About this company

Kingston Council working in the chief executive department to ensure that the chief executive is able to assist senior leaders and members of staff.

After this apprenticeship

Fulltime Business administator or other routes inside local goverment or the council.

Ask a question

The contact for this apprenticeship is:

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY

way2work@achievingforchildren.org.uk

The reference code for this apprenticeship is VAC1000275301.

Apply now

Closes on Wednesday 30 October

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