Customer Service Apprentice Level 2- Family shopper Broadoak

Summary

Family shopper Broadoak are looking to take on a Customer Service Apprentice. The role will involve working across all sectors of the store, ensuring stock levels are maintained, serving customers and working on the busy desserts and slush bar. Must be over 18 as role involves selling alcoholic products.

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: The position is working 3- 5 days a week including working alternative weekends. Working evenings (finishing 10pm) Shifts to be confirmed.
35 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for a reliable, energetic, enthusiastic and committed candidate to join our award-winning team. Apprenticeship Candidates must be comfortable using store mobile devices, software, tablets and Epos system.

A great opportunity to join our new passionate team. The vacant position is working 3-5 days a week including working alternative weekends. Working evenings (finishing 10pm) hours TBC hourly rate is apprenticeship minimum wage.

Full training provided with our training program you will be provided the confidence and tools to:

Take phone order and online store orders
Ensuring stock is available and updates on our own app
Serve customers efficiently and accurately with shopping, food and drink orders including taking payments
Assist in preparation of store and ensuring store is merchandised to a high standard before during and at the end of shift
The successful candidate will also serve at our alcoholic slush & dessert bar that offers a huge variety of amazing ice creams, waffles, milkshakes and alcoholic slushes
Offer customers high standards of customer service and care including participating on our large social media platforms. This includes promoting, creating and choreographing photos & videos

Where you’ll work

188 BROADOAK ROAD

ASHTON UNDER LYNE

OL6 8RR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The successful applicant will complete the Customer Service
Practitioner Level 2 Apprenticeship Standard
Functional skills maths and English if required
A dedicated Juniper training skills coach will be assigned

Requirements

Essential qualifications

GCSE or equivalent in:

Maths/English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Consistent
Timekeeping
Dedicated

About this company

Large modern supermarket. Off license. Desserts bar. Ice cream bar. Freshly made: Cakes, waffle, milkshakes. We provide delivery. In addition we provide a takeaway delivery for freshly made pizza’s & appetisers, burgers & fries, salad bowl.

https://www.facebook.com/Broadoak188/ (opens in new tab)

After this apprenticeship

Completion of the apprenticeship may lead to a permanent full-time position, with Senior positions and promotions available for progression if suitable

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC1000275280.

Apply now

Closes in 10 days (Monday 30 September at 11:59pm)

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