IT Helpdesk Print Engineer Apprentice

KRL GROUP LTD

HULL, HU7 0YF

Closes in 18 days (Monday 7 October at 11:59pm)

Posted on 5 September 2024

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Summary

KRL Group are looking for an IT Helpdesk Print Engineer Apprentice to join their team. In this role, you will provide IT help desk support for customers and engineers by diagnosing and resolving print, scan and software. This role will help you gain the experience and confidence needed to become a valuable part of the team.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 8:30am - 5:00pm.

37 hours a week

Possible start date

Tuesday 8 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide IT help desk support for customers and engineers by diagnosing and resolving print, scan and software issues
  • Assist with on-site installation of hardware when and where necessary
  • Undertake the update or installation of software for existing and new equipment
  • Undertake project work that will support business efficiency and effectiveness
  • Install and support MPS systems used by KRL

Where you’ll work

BILLWIN HOUSE

MALMO ROAD

HULL

HU7 0YF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

    • Level 3 Apprenticeship in IT Digital Support Technician
    • Level 2 Functional Skills in Mathematics (if applicable)
    • Level 2 Functional Skills in English (if applicable)

    You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    KRL provide Photocopiers, office printers and document solutions that help make office life easier We’ll help you reduce the cost of your office printers and copiers and help you manage your documents more efficiently. We specialise in helping businesses just like yours with office printer, copier and scanner hardware, and document management solutions. You’ll benefit from our unique position as a completely independent dealer, with a dedicated and friendly team that puts customer care first. Great service makes KRL the preferred print partner for over 800 businesses in the region.

    After this apprenticeship

    • After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

    Ask a question

    The contact for this apprenticeship is:

    HULL BUSINESS TRAINING CENTRE LIMITED

    Mya Buckingham

    mya@hullbusiness.co.uk

    The reference code for this apprenticeship is VAC1000275233.

    Apply now

    Closes in 18 days (Monday 7 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.