IT Support Apprentice

ABILITY IT SERVICES LTD

Hull, HU3 5LL

Closes in 7 days (Monday 23 September at 11:59pm)

Posted on 5 September 2024

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Summary

Ability IT are looking for someone with a strong passion for IT to join their team as an IT Support Apprentice to provide support to the team and clients.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 8:00am - 5:00pm.

40 hours a week

Possible start date

Tuesday 24 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Working alongside the IT support team to complete assigned support tickets by means of investigation and troubleshooting by the use of remote tools
  • Taking support calls, logging, troubleshooting and providing a resolution at first contact if possible
  • Tech bench assignments, including hardware troubleshooting and PC/Laptop configuration
  • General office duties including the receiving of deliveries and booking in stock
  • Recording of equipment to be sent for destruction
  • Assisting users with basic IT issues such as password resets, software installation, and troubleshooting hardware problems

Troubleshooting:

  • Diagnosing and resolving technical issues via phone, email, or in person

Ticket Management:

  • Logging, tracking, and resolving service desk tickets. Escalating more complex issues to senior IT staff

System Updates:

  • Assisting in applying patches, updates, and performing routine maintenance tasks on computers and networks

Monitoring:

  • Monitoring system performance and alerting senior staff to any potential issues or breaches

Backup Management:

  • Assisting with data backup and recovery processes

Onboarding:

  • Helping set up new user accounts, configuring desktops/laptops, and ensuring new employees have the necessary IT access

Documentation:

  • Creating and updating user guides, knowledge base articles, and other documentation

Basic Network Troubleshooting:

  • Assisting in identifying and resolving network connectivity issues

Wi-Fi Configuration:

  • Helping with the setup and maintenance of wireless networks

Where you’ll work

Strata House

300 Hawthorn Avenue

Hull

HU3 5LL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

    • Level 3 Apprenticeship in IT Digital Support Technician
    • Level 2 Functional Skills in Mathematics (if applicable)
    • Level 2 Functional Skills in English (if applicable)

    You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Logical
    • Team working
    • Initiative

    About this company

    Established in 2000 we are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates. We deliver a highly recommended service.

    After this apprenticeship

    After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

    Ask a question

    The contact for this apprenticeship is:

    HULL BUSINESS TRAINING CENTRE LIMITED

    Mya Buckingham

    mya@hullbusiness.co.uk

    The reference code for this apprenticeship is VAC1000275232.

    Apply now

    Closes in 7 days (Monday 23 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.