Business Administration Apprentice

Summary

An exciting opportunity has arisen at Kidderminster Medical Centre working as part of an experienced administration team to undertake a wide variety of tasks to support the clinical team in delivering patient care, with the ability to be flexible and adaptable and able to take on variable workload to support the team through the working day.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, shifts to be confirmed.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ensure telephones are managed and answered in a timely manner and act as a point of contact for all enquiries
Organise the shared administration inboxes
Book patients into EMIS clinical services
Provide support in photocopying, filing, preparing for meetings
Work with Finance team to ensure invoices are submitted on time
Take and type up minutes from meetings
Work to deadlines and respond in a flexible way to the changing demands of the organisation, including ensuring that customers are responded to promptly and professionally
Attend and participate in team meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required
Complete tasks and objectives that are outlined in your own personal objectives (separate document)

Where you’ll work

Waterloo Street

Kidderminster

DY10 2BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administrator Apprenticeship Standard qualification

Requirements

Essential qualifications

GCSE or equivalent in:

maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Willing to learn
Punctual
Working to deadlines
Confident
Conscientious
Timely
Hard working

Other requirements

The successful candidate will be subject to an enhanced DBS check.

About this company

Medical practice in Kidderminster Town Centre

https://www.kidderminstermedicalcentre.co.uk (opens in new tab)

After this apprenticeship

For the right candidate there may be the possibility of full time employment upon successful completion of your apprenticeship

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

bethany.wighammoule@kidderminster.ac.uk

01562 512098

The reference code for this apprenticeship is VAC1000275228.

Apply now

Closes tomorrow (Monday 30 September at 11:59pm)

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