Team Leader Supervisor Apprenticeship

Summary

This a varied and interesting role, as Team Leader Supervisor, you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent everyone active and you will need to be a motivated individual who will take on the responsibility.

Annual wage: £17,888 a year
Minimum wage rates (opens in new tab)
Training course: Team leader (level 3)
Hours: 40 Hours Per Week Including Early Mornings, Evenings and Weekends - Exact Shifts To Be Confirmed
40 hours a week
Possible start date: Friday 4 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Everyone Active you will work towards your Supervisor Team Leader L3 apprenticeship qualification over the course of 12-18 Months.

Main Duties:

- To assist with set ups of sports activities and events as well as providing support across a diverse building which includes conferencing, bar and theatre.

- To take an active lead in the Health & Safety coordination of the facility.

- Be able to lead and motivate a diverse team fully embracing our company values

- Be focused on high customer service standards

- Have excellent verbal, written and IT communication skills

- Create an environment where colleagues can achieve their full potential

- Demonstrate exceptional time management and deadline compliance

Further Duties:

Service Development · Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values · Complete the tasks to ensure the standards of the facility meet company expectations · Ensure the building and surrounds are clean and tidy · Ensure all energy reduction actions are undertaken on a daily basis throughout your shift · Support the centre's work towards Quest, IiP, ISO 14001, 45001 and other awards

A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.

· Start shifts on time

· Wear uniform as per the company standard

· Take appropriate action when identifying faults and hazards following all H&S procedures

· Achieve standards described in operations manuals

· Ensure daily operational checklists are completed

· Ensure cleaning tasks are completed to the company standard as per the schedule and signed off

· Observe COSHH and PPE training

· Promote the safe use of all areas · Ensure equipment setups are completed safely, to the required standard and on time. · Report all hazards to the duty manager to report on EQMS and isolate if required · Enforce Normal Operating Procedures at all times · Follow Emergency Action Plan procedures at site ·

Offer a warm and friendly welcome every time.

Deliver a customer experience that generates customer compliments.

Listen, value and respond to all comments made by customers.

· Greet each customer you meet during the shift

· Deliver a customer experience that generates customer compliments

· Report customer feedback to Duty Manager

· Have knowledge of facility programme

· Support other departments within the centre as needed

Where you’ll work

Stevenage Arts and Leisure centre

SG1 1LZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Team leader (level 3)

Equal to A level

Course contents

Use resources to implement operational and team plans.

Use tools to organise, prioritise and allocate daily and weekly work activities.

Able to collate and interpret data and information and create reports.

Identify and support the development of the team through informal coaching and continuous professional development.

Use information and problem-solving techniques to provide solutions and influence the decision-making process.

Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.

Review work processes to identify opportunities to improve performance and for continuous improvement.

Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.

Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.

Manage others through change by identifying challenges and the activities to resolve them.

Interpret organisational strategy and communicate how this impacts others.

Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.

Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.

Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.

Manage and maintain relationships with a diverse workforce and stakeholders.

Negotiate with and challenge stakeholders to manage change and reduce conflict.

Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.

Identify future changes in the sector such as technology advances that may impact their organisation.

Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

Team Leader Supervisor Apprenticeship L3 including Functional Skills in Maths and English

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

About this company

Stevenage Arts and Leisure Centre is a large, multi-purpose facility. Its explicit aim is to give those in the local area access to both top-notch sports and leisure services, as well as the arts.

After this apprenticeship

This will lead to Duty Management of dry sites which can have a number of options to develop from.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC1000275202.

Apply now

Closes in 7 days (Friday 27 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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