Customer Service Apprenticeship - Middlesbrough

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Middlesbrough, TS1 1LE

Closes in 21 days (Monday 7 October)

Posted on 5 September 2024

Print

Contents

Summary

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will be giving customers top-notch advice and efficiently attending to all enquiries, in-person and through phone, amongst other duties.

Annual wage
£13,764.96 a year

Minimum wage rates (opens in new tab)

£6.60 per hour

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed - full-time to include weekend working.

40 hours a week

Possible start date

Monday 21 October

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Giving customers top-notch advice
  • Efficiently answer telephone calls to the store
  • Advising customers their hearing aids/glasses are ready or delayed as appropriate

Where you’ll work

25-27 Newport Road

Middlesbrough

TS1 1LE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship Standard
    • Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
    • Functional skills maths and English, if required
    • How and where training (on/off the job) will be delivered is to be confirmed

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths (grade 9-3 (A*-D))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Administrative skills
    • Team working

    Other requirements

    Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

    About this company

    Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

    After this apprenticeship

    • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles

    Ask a question

    The contact for this apprenticeship is:

    SPECSAVERS OPTICAL SUPERSTORES LIMITED

    The reference code for this apprenticeship is VAC1000275128.

    Apply now

    Closes in 21 days (Monday 7 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.