L3 IT Support Technician Apprentice – The Honourable Society of the Inner Temple– London EC4Y - £18k – Find an apprenticeship

Summary

The apprentice will work and learn as an integral member of a small team, in order to deliver a high standard of IT support across all areas of the Inn to gain the Information Communications Technician qualification and to develop IT skills, including troubleshooting, training users, documenting processes, problem solving, network analysis.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 9am - 5pm, Monday to Friday with agreed time for training. We can be flexible with start/end times if necessary
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

First Line Support:

Provide first line IT support using the help desk portal, and resolving by email, telephone, Teams, and in person
Assisting with first line support for all aspects of the Inn’s IT network, including day to day troubleshooting of hardware and software problems throughout the Inn using helpdesk software, and/or responding to support requests via email and telephone in a timely manner
The Inner Temple currently uses Microsoft Windows on PCs, laptops, and Servers
The Inner Temple’s IT Department is responsible for the support and development of a wide range of software and hardware, including PCs, laptops, servers, wall-mounted touch screens, printers & copiers, till systems, wireless access points, cloud-hosted systems, switches, firewalls, IP telephony, backup software, and various departmental systems

Supporting the IT Department:

Assisting with Windows updates (and other software updates, when required) on a regular basis
Keeping up to date with developments in IT, via websites, social media, training
Attending all relevant meetings
Assisting with user account administration: including changing passwords, group membership, file permissions, adding shared mailboxes
Assisting with any office or desk moves, involving the physical relocation of equipment and hardware
Helping to maintain audits of the Inn’s IT hardware, software and licenses
Writing or amending instructions and guides for users
Assisting with any escalated network and server issues and project work

Learning:

To complete Apprenticeship course
Opportunities to attend IT training

Administration and Communication:

Participating in planning discussions with the IT Department
Representing the Inn in all interactions with all stakeholders both internal and external in a friendly and professional manner. This includes the Inn’s work on Equality, Diversity and Inclusion
To carry out any other duties as directed
To be responsible for your own health and safety and that of your colleagues, enacting Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it
To uphold the requirements of the General Data Protection Regulations and Data Protection Act 2018
To maintain required levels of confidentiality regarding information that you come to possess in the course of your work which is commercially or personally sensitive
To be inclusive and equitable in your treatment of any parties you engage with through your duties, upholding our policies and procedures and ensuring that we act as an equal opportunities employer and in accordance with the Equality Act (2010)

Where you’ll work

TREASURY BUILDING,

LONDON

EC4Y 7HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy