Sales Apprentice - 14410

Inscape Interiors Ltd

Chorley, PR6 9AR

Closes on Wednesday 4 December

Posted on 5 September 2024

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Contents

Summary

Inscape Interiors Ltd in Chorley are recruiting for a Sales Apprentice. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship which will take approximately 17 months to complete.

Annual wage
£14,021 a year

Minimum wage rates (opens in new tab)

Minimum £14,021 Maximum £19,056

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday: 7:30am-5:00pm (1 hour lunch & 30 min break)

36 hours a week

Possible start date

Wednesday 11 December

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Maintain and develop existing and new relationships with customers
  • Negotiate Projects and secure the Sale
  • Take and undertake calls from customers
  • Communicate with other members of the team and other departments
  • Organise and file specific Paperwork
  • Print and distribute internal communication and paperwork.
  • Set up New Customers within the company computer system
  • Log and manage conversations within the one diary system

Where you’ll work

Unit 1 Lower Healy Business Park

Froom Street

Chorley

PR6 9AR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship Standard
    • Functional Skills maths and English (if required)
    • Work-based learning 
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Trustworthy
    • Flexible
    • Adaptable
    • Hardworking

    About this company

    We are consultants, manufacturers and installers of building interiors for sectors with particular demands. Our services are accessed by organisations, construction firms, main contractors and architects within healthcare, pharmaceuticals, hotels and leisure, among others.

    After this apprenticeship

    • Progression onto full time employment

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    Recruitment

    recruitment@nltg.co.uk

    01254 395355

    The reference code for this apprenticeship is VAC1000275045.

    Apply now

    Closes on Wednesday 4 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.