Receptionist Apprentice

NEWGATE MEDICAL GROUP

WORKSOP, S80 1HP

Closes in 2 days (Sunday 22 September at 11:59pm)

Posted on 5 September 2024

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Contents

Summary

We are looking to recruit a receptionist apprentice to work in our busy GP Practice in Worksop. The successful applicant will work towards completing a Level 3 Customer Service course over the duration of 18-months. This is a full -time position where no 2 days are the same. You will be answering incoming calls, photocopy documents as required, plus more.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Salary is reviewed after first 12 months.

Training course
Customer service specialist (level 3)
Hours
Monday to Saturday. Hours will be arranged between 8am - 8pm, Monday to Friday and 8.30am - 5pm Saturday as agreed.

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Maintain and monitor the practice appointment system
  • Process telephone and E requests for appointments
  • Answer incoming calls
  • Transfer calls or deal with the caller's request
  • Signpost patients to the correct service
  • Initiate contact with and respond to, requests from patients, team members and external agencies
  • Photocopy documents as required
  • Data entry of relevant patient information
  • Input data into patients' healthcare records
  • Direct requests for information to admin team
  • Manage all queries as necessary in an efficient manner including prescription requests
  • Carry our system searches
  • Monitor and maintain reception area and notice boards
  • Support all clinical staff with general tasks as requested
  • Maintain a clean, tidy and effective working area at all times

Where you’ll work

THE HEALTH CENTRE

NEWGATE STREET

WORKSOP

S80 1HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    Customer Service Specialist Level 3. 

    An apprenticeship includes regular training with a college or other training provider. At least 20% of your working hours will be spent training or studying. 

    More training information

    Training organisation - Learning Curve Group.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Math (grade 4)

    Desirable qualifications

    Other in:

    • Customer Service (grade pass)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Clear polite telephone manner
    • Ability to follow policies
    • Time management

    Other requirements

    You will require a clear DBS for this position.

    About this company

    We are a welcoming and busy practice with over 30,000 patients. We have an established team of 9 GP Partners and a host of varied health professionals including pharmacists, nurses, physician associate, paramedics, advanced nurse practitioners, care co-ordinators and a large admin team.

    https://www.newgatemedicalgroup.co.uk (opens in new tab)

    Company benefits

    5 weeks holiday plus Bank holidays. Discount scheme to save money in shops and online. NHS pension scheme. Free Employment Assistance Programme. Free tea and coffee.

    After this apprenticeship

    You may be offered a permanent position on successful completion of the apprenticeship. There may be options to move into other departments when vacancies arise. 

    Ask a question

    The contact for this apprenticeship is:

    NEWGATE MEDICAL GROUP

    Kate Foxall

    k.foxall1@nhs.net

    01909 491740

    The reference code for this apprenticeship is VAC1000275033.

    Apply now

    Closes in 2 days (Sunday 22 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.