Business Administrator Apprentice

Summary

Working with our busy administrators, you will be supporting them to plan and distribute the day-to-day works for our team of busy engineers, collating information from our clients’ tenants, logging jobs and ensuring data records are maintained for accuracy and in line with GDPR.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 5.00pm
40 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Communicate with customers in a professional manner, transferring to the correct team, arranging appointments, ensuring high levels of customer service in accordance with Service Level Agreements
Drive your own learning, maintaining personal and professional development to meet the changing demands of the job, ensuring college requirements are fulfilled and attend additional internal training sessions including Toolbox Talks, and meetings
Complete allocated works in conjunction with, and adhering to all Company Procedures, Legislation, and processes under guidance from mentor administrators where appropriate
Complete consistent, high-quality work and display a professional attitude, encouraging good relationships with all stakeholders
Adhere to Company Procedures and Legislation relating to Health & Safety, ensuring that our clients and residents are not placed at risk with the appropriate measures are in place to protect them and the company
Complete the required paperwork (Electronically or Manually) for each task as per Company Procedures, complying with legislation where applicable
Complete weekly contracted hours according to the agreed shift pattern
Ensure compliance with all Company Standards, Policies, and Procedures

Where you’ll work

Unit 1

Aaron Business Centre

Bittern Way

Boston

PE21 7NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOSTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend Boston College at least twice a month where you will receive one-to-one support from your assessor
On successful completion of the course, you will achieve a Level 3 Business Administrator qualification

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Analytical skills
Logical
Team working
Initiative
Good telephone manner
Confident
Calm under pressure
Smart appearance

About this company

With over 38 years of successful delivery experience in the domestic and commercial markets you can trust Aaron Services with all your heating needs. We are experts in providing planned, responsive maintenance, capital programmes and wider support services to over 180,000 homes and businesses across the UK. Aaron Services are a national company that offers a local service with our network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients. Our dedicated 24/7 in-house delivery teams are ready to rapidly respond to any issue. Qualified in all fuel types, including gas, oil, solid fuel and renewable technologies; complemented by a team of electricians and multi-skilled tradespeople, we provide whole-service solutions tailored to individual client requirements. At Aaron Services we are determined to provide the best service to all our partners, while maintaining an attractive price proposition and adding value for all our contracts. This is illustrated by our continued growth, award nominations and success but above all our contract retention rates.

http://www.sureservegroup.co.uk/aaron-services/ (opens in new tab)

After this apprenticeship

Full-time contract administrator roles, work schedulers & planners

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Suzanne Davison

Apprenticeships@boston.ac.uk

01205313238

The reference code for this apprenticeship is VAC1000275017.

Apply now

Closes in 3 days (Monday 23 September at 11:59pm)

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