Customer Contact Apprentice
Tendring District Council
Clacton-On-Sea, CO15 1TN
Closes today at 11:59pm
Posted on 5 September 2024
Contents
Summary
To work as part of a very busy Customer Support Team based at Tendring District Council, Pier Avenue, Clacton on Sea. The L2 Apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be enthusiastic, self-motivated, organised and be able to work on their own initiative.
- Annual wage
- £12,313.60 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Thursday, 8.45am - 5.15pm.
Friday, 8.45am - 4.45pm.
37 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Covering a wide range of functions, no two days are ever the same. The post holder will be dealing with all manner of enquiries covering Housing Benefit and Council Tax, Environmental matters, including missed waste, also Private Sector Housing and those in Housing crisis to name but a few.
The main duties will also include raising service requests on specialist software systems, completing all necessary paperwork and following administration procedures, together with recording personal details within the guidelines set out by the General Data Protection Regulations.
Other duties will include:
- Switchboard support
- Reception support
- General administrative functions, including emails, data processing, stat recording etc.
- General office duties, including photocopying and scanning
- Post opening, collection and distribution
Full training will be given on all aspects of the role, including the ICT applications used.
Where you’ll work
88-90 Pier Avenue
Clacton-On-Sea
CO15 1TN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TENDRING DISTRICT COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Level 2 Customer Service Practitioner Apprenticeship qualification
- Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring
- The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment
- A total of 15 months plus Functional Skills in maths and English, if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Due to the nature of customer contact, highly sensitive information is being dealt with daily. Successful candidates will need to use their discretion at all times and follow Data Protection regulations.
About this company
Local authority that covers the area of Tendring, Essex
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Career progression will be dependent on vacancies coming up within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.
Ask a question
The contact for this apprenticeship is:
TENDRING DISTRICT COUNCIL
The reference code for this apprenticeship is VAC1000275014.
Apply now
Closes today at 11:59pm
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