Business Administration Apprentice

Summary

This is a fantastic opportunity to join a well established online keyboard specialist / retailer of over 3000 keyboards, mice, touchpads, card readers and other similar accessories. This role is a varied office based role with opportunities to grow and develop new skills and experience within this professional office setting.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

After successfully passing the 3 month probation period, then the company will provide a further pay increase.

Training course

Business administrator (level 3)

Hours

9.00am to 5.00pm, Monday to Friday.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Answering the telephones and assisting customers with a broad range of enquiries
Sending emails to customers / suppliers
Updating database and online ordering system regularly
Updating website regularly with product and price changes
Answering online enquiries in a timely and highly professional manner
Processing new customer orders received for invoicing
Assisting management team with compiling of information for reports
Filing
Photocopying
Scanning Documents

Where you’ll work

Unit 44-45 Darlaston Central Trading Estate

Salisbury Street

WS10 8XB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Teaching and learning the skills, knowledge and behaviours within Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Customer care skills
Initiative
IT skills
Number skills

Other requirements

Have you considered the location, pay and hours for suitability?

About this company

We are the leading UK supplier of Medical, Educational & Industrial Keyboards and IT accessories.

After this apprenticeship

After successful completion the company will offer long term career progression and advancement opportunities.

Ask a question

The contact for this apprenticeship is: