Customer Service Practitioner Apprentice

Summary

We are looking for a Customer Service Apprentice to work with us in our busy office dealing with customer enquiries and orders. This is a great opportunity to gain experience working in a busy office with the possibility of further training and gaining full time permanent employment with us.

Annual wage: £12,979.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 9am – 5pm Monday to Thursday 9am – 4pm Friday
39 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with customer enquiries both over the telephone and e-mail
Processing orders through to colleagues in the warehouse
Taking payments and invoicing orders prior to dispatch

Where you’ll work

24 BRENDA ROAD

HARTLEPOOL

TS25 1QE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will achieve a Level 2 Customer Service Practitioner apprenticeship.
You will learn to understand the different needs and priorities of the customers and the best way to manage their expectations, recognising and knowing how to adapt your style and approach to be highly effective.
An understanding around the organisations process and systems and legal and regulatory requirements will also be gained, helping you to meet the needs of the customers and recognise the impact you and your role within the organisation affects this relationship.
You will attend college on a weekly basis, every Thursday morning.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Initiative

Other requirements

Good communication skills You will be working in a busy office environment

About this company

We import and distribute Hairdressing Products and supply Hairdressing Wholesalers both Nationally and Internationally.

http://www.createimages.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You will be working towards a full time permanent job within our company with the possibility of taking further training in the following fields, Business Administration and or an Accounts training qualification using Sage Line 50.

Ask a question

The contact for this apprenticeship is: