Apprentice Business Administrator and Resourcer

Summary

We have an exciting opportunity for a highly motivated, enthusiastic and outgoing apprentice who is keen to grow and learn, to join our small friendly team as a resourcer and administrator. Full training and mentoring will be given, whilst working towards a L3 Business Admin Qualification.

Annual wage: £19,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday 9am-5pm On call services – would be required to take a mobile phone home once per week and one weekend every four weeks.
37 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

For this very varied and interesting role, we are looking to appoint an enthusiastic and reliable apprentice resourcer and administrator. In the role, you will be liaising with a wide range of people, so you must have great communication skills, good literacy and numeracy and IT skills. You will be a team player, have lots of initiative and a good sense of humour. Previous office experience is desirable.

KEY RESPONSIBILITIES:

Responsible for carrying out all interviews for care staff for the business. This can include a range of staff such as live-in carers, home carers, complex care workers, support workers and project workers.
Managing all job boards, ensuring adverts are placed and kept up to date and that all suitable applicants are responded to.
Ensuring all candidate meet compliance requirements in terms of eligibility, proof of address, references, training, DBS and any other requirements.
Managing and maintain the training matrix for all staff members, existing and new, and chasing expired training when required.
Keeping candidate records to a good standard.
Ensuring high levels of communication with candidates on a regular basis to keep them updated on their application.
Maintaining spreadsheet for compliance and updating when required.
Entering data onto the system when staff are ready to work.
Sending “ready to work” candidates to senior members of internal staff for sign off.
Attending job fairs and attracting suitable candidates.
Managing social media platforms to maximise Cardea Healthcare’s online presence and increase following.
Reporting any concerns to senior members of the team at the earliest opportunity.
Working towards and exceeding targets that have been set between yourself and management.
To assist with payroll when required.
To participate in on call duties and deal with emergency situations.
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of
Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.

Where you’ll work

The Atrium

1 Harefield Road

Uxbridge

UB8 1PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard, which includes:

End-Point Assessment (EPA)
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

maths & English (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Honesty & Integrity
Confidentiality

Other requirements

This vacancy may close early if the right applicant is found so do not delay applying. Applicants will have a basic knowledge of care sector and how it operates. Understand the rights of the individual to have their wishes respected. Understands equal opportunities and supports the diversity of our staff. members.

About this company

Cardea Healthcare is a compassionate provider of Supported Living and Home Care services. We offer personalised care, companionship, and specialised assistance, including support for Learning Disabilities, Mental Health, Children with Complex Needs, and End of Life Care. Our mission is to empower individuals to live their best lives with dignity and independence. We only offer visits of an hour or more so we can really impact the lives of those we support.

https://www.cardeahealthcare.co.uk/ (opens in new tab)

After this apprenticeship

Progression to full-time employment following successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000274962.

Apply now

Closes in 3 days (Tuesday 24 September at 11:59pm)

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