PEOPLE & TALENT APPRENTICE

Summary

Following another strong year of growth, Team Cisilion are expanding across many departments. We are looking for a budding Apprentice to join the People & Talent Team.

Annual wage

£25,000 a year

Minimum wage rates (opens in new tab)

Bonus of £2,000 per annum, paid six monthly against individual objectives

Training course

HR support (level 3)

Hours

Monday - Friday 9:00 - 5:30.

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Ensure Cisilion offices are fully stocked with stationery and subsistence
• Own the onboarding and offboarding checklists, ensuring all are completed efficiently for each new joiner and leaver
• Support the Talent Team with all recruitment admin such as interview booking and providing feedback to stakeholders
• Send daily attendance reports to the Management team
• Monitor the People & Talent shared inboxes
• Monitor the Training inbox, handing training administration and booking as required
• Hold administrator license on the internal HR system, working directly with People HR on any access issues and tickets. Support the Management teams with reporting requests from the system
• Support People & Talent, Leadership and Cisilion Management teams with letter writing, sending, tracking and receipt via DocuSign
• Monitor Glassdoor platform, responding to any reviews as appropriate
• Promote and increase engagement on the Vitality and Medicash healthcare plans, working with our partner Account Managers to obtain relevant information and new monthly promotions
• Develop strong working relationships with Cisilion management and other key stakeholders

Where you’ll work

Cisilion House

Guildford Road

Leatherhead

Surrey

KT22 9UT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.

Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.

Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.

Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.

Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Progression

Training and support will be provided by our specialist apprenticeship training provider, Smart Training & Recruitment.

IMPORTANT: in order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Creative
Initiative

About this company

We are a Global IT Solutions and Managed Service Provider that is fuelled by trust, agility, and excellence. We believe in investing in our people, nurturing talent, and fostering a culture that is both empowering and collaborative. Come and join Team Cisilion, where our commitment to our people and our values creates an environment where you can thrive.

Company benefits

Paid annual holidays of 25 days per annum (increasing with service) 1 day of holiday on your birthday. 2 days additional leave for voluntary work. Life Assurance at three times your annual salary.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Either a route into the Talent team to explore Recruitment options or
Moving into an HR Administrator position, moving through the ranks to HR Manager

Ask a question

The contact for this apprenticeship is: