Service Accommodation Apprentice

Summary

Are you motivated and enthusiastic, eager to start a career in supporting property management? RF Living are looking for a self-motivated individual to join their team. This is an excellent opportunity to gain hands-on experience in property management within the fast-growing service accommodation sector.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm
35 hours a week
Possible start date: Monday 18 November
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meet and greet guests upon arrival, ensuring a warm and welcoming experience.
Maintain regular communication with property owners, updating them on bookings and property status.
Address and resolve guest enquiries or issues promptly, ensuring a positive guest experience.
Conduct quality checks of properties before guests arrive, ensuring they are clean, well maintained, and meet company standards.
Liaise with cleaners to arrange cleaning schedules and address any concerns regarding property cleanliness or maintenance
Assist in setting up properties for new listings, including staging and photographing for marketing purposes.
Maintain accurate records of bookings, property inspections, and maintenance activities.
Assist with the coordination of property check-ins and check-outs, ensuring smooth transitions between guests.

Where you’ll work

B J B HOUSE

ESTATE ROAD

1 SOUTH HUMBERSIDE INDUSTRIAL ES

GRIMSBY

DN31 2TB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of the Level 3 Business Administrator Apprenticeship Standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment.

You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths.

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

This includes:

Apprentice showcase
Practical observation
Professional discussion
Project presentation

Requirements

Desirable qualifications

GCSE in:

English (grade (Grade C/4))
Maths (grade (Grade C/4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Patience

About this company

At RF Living, we believe that true luxury is found in the details. That’s why we go the extra mile to ensure our properties offer not just a place to stay, but a place to thrive. Our spaces are designed to provide a sense of home, with a welcoming atmosphere that invites you to relax, unwind, and make the most of your time with us.

https://rfliving.co.uk (opens in new tab)

After this apprenticeship

Future progression with the company.

You could be promoted and progress within the company

You could also become self-employed as a partner in a firm or set up your own agency.

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Alysha Lond or Sarah Neilson

01472426624

The reference code for this apprenticeship is VAC1000274865.

Apply now

Closes on Monday 4 November

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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