Business and Sales Support Apprentice

Summary

This is a new position where adaptability is key. You must be a team player with the ability to work on your own initiative with an interest in crafts and personalised products. We are looking for an individual who really wants to grow with our business and who has a good eye for detail and a willingness to learn all aspects of the business.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Working week will be Monday - Friday. During November and December there is a weekend rota basis of short 4-hour shifts. Working times will be confirmed at interview.
40 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Due to the nature of the business the role will be varied and duties will include;

Filing/Printing and picking orders accurately from our warehouse
Packing orders for dispatch worldwide
Assisting in the production of our personalised products, preparing files, using the laser and UV printer
Checking and preparing the personalised orders for dispatch
Checking off/clearing stock as required
Stock taking/clearance
Creating social media content - including videos, photos, timelapse
Setting up products
Collating stock images
Creating new product descriptions
Listing products on selling channels
Analysing listings, problem solving of listing issues
Enhancing company online profile
Updating listings and personalisation options
Assisting in setting up photography

Where you’ll work

THE OLD SHED

TOAD HALL

FILHAM

IVYBRIDGE

PL21 0LR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administrator Standard - Level 3
On-the-job training to support role development
Off-the-job training to support qualification requirements
Employer to offer dedicated training time to support off-the-job training as necessary
Functional Skills support in maths and English if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Logical
Team working
Creative
Initiative

Other requirements

Own transport and local to the Ivybridge area is essential due to work location. An interest in creativity and willingness to learn new skills is essential.

About this company

Luck and Luck are an online retailer - www.luckandluck.co.uk. We offer a range of personalised products and party, occasion, wedding, home, craft and Christmas products which we dispatch worldwide on a daily basis from our workshop in Ivybridge. We are a small family-run business and pride ourselves on a high level of customer service.

http://www.luckandluck.co.uk (opens in new tab)

After this apprenticeship

Full time employment and progression opportunities available upon successful completion of Level 3 qualification

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000274808.

Apply now

Closes in 9 days (Saturday 28 September at 11:59pm)

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