Travel Consultant Apprenticeship

Summary

We have an exciting Travel Consultant Apprenticeship position at Ocean World Travel. You will learn how to plan dream holidays and book package holidays and cruises. Excellent communication and customer service skills are vital. Experience why customers love cruising when you visit well known cruise ships. This is a challenging yet very rewarding role.

Annual wage

£14,625 a year

Minimum wage rates (opens in new tab)

The wage would increase dependent on progress and the achievement of sales targets.

Training course

Travel consultant (level 3)

Hours

The training will be 37.5 hours per week over a 7 day period although we can accommodate part time. We are open from 9.00am - 7.00pm Monday - Friday, 9.00am - 6.00pm on Saturday, and 10.00am - 5.00pm on Sunday.

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 3 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role of Travel Consultant:

Handling both incoming and outgoing telephone calls, face to face and web enquiries
Selling holidays across a range of suppliers
Tailor-making packages
Offering exceptional customer service, expert advice and personal recommendations
Working to and achieving sales targets
General administration duties
Flexibility to work on a rota basis over 7 days

Where you’ll work

132 WINCHESTER ROAD

CHANDLER'S FORD

EASTLEIGH

HAMPSHIRE

SO53 2DS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales

Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience

Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines

Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs

Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale

Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations

Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers

Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures

Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business

Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately

Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance

Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately

Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Level 3 Travel Consultant Apprenticeship qualification
The training will take place at Ocean World Travel, 132 Winchester Road, Chandlers Ford, Hampshire SO53 2DS
The training will be 37.5 hours per week over a 7 day period although we can accommodate part time. We are open from 9.00am - 7.00pm Monday - Friday, 9.00am - 6.00pm on Saturday, and 10.00am - 5.00pm on Sunday

Level 3 Travel Consultant Apprenticeship Standard:

A fully embedded induction programme delivered by the employer and training provider
Allocation of a training provider coach / tutor who will visit you in the workplace on a regular basis
Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
On the job training delivered by the employer
Quarterly formal progress review meetings with the providers coach/tutor and employer

The Apprenticeship Structure:

The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry
It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice
Specific technical knowledge and skills training is provided by the employer
During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment

Requirements

Essential qualifications

A Level or equivalent in:

English (grade B)
Maths (grade B)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

We are open seven days a week so shift would be required.

About this company

We are a family run cruise specialist established in 1995 in Birmingham. We moved to Hampshire in 2000. We predominantly sell cruises from the UK with Fred. Olsen Cruise Lines, P&O Cruises and Cunard Line as well as other cruise lines. We are ABTA bonded and can sell all types of holidays and package holidays. We also create tailor made and luxury holidays. We are a highly regarded cruise specialist with the cruise lines We have seven staff and are looking to increase staff numbers since the business has grown post pandemic.

http://www.oceanworldtravel.com (opens in new tab)

After this apprenticeship

We would offer a full time position with Ocean World Travel on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

Ocean World Travel

Michele Dance

m.dance@oceanworldtravel.com

The reference code for this apprenticeship is VAC1000274789.

Apply now

Closes in 4 days (Friday 20 September at 11:59pm)

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