Insurance and Claims Support Apprentice

Yorkshire Housing

West Yorkshire, LS10 1FB

Closes in 4 days (Monday 23 September)

Posted on 4 September 2024

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Summary

Do you enjoy supporting customers, have a keen eye for detail and are looking to gain experience and a qualification to boost your career? Well, you’re in the right place. We have an amazing opportunity to join us as an Insurance and Claims Support Apprentice, where you can earn as you learn from our fabulous Insurance and Claims teams.

Annual wage
£16,216.20 a year

Minimum wage rates (opens in new tab)

Salary could be up to £17,290. At YH, you can claim back for prescriptions, eye tests, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Training course
Business administrator (level 3)
Hours
Monday - Friday, shifts to be confirmed

35 hours a week

Possible start date

Monday 4 November

Duration

1 Year 8 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

By joining our Insurance and Claims team you’ll play a key operational support role within our Insurance department. 

You’ll be delivering a top notch support service to Yorkshire Housing customers,  providing am effective and efficient claims handling service. It will be a varied role where you’ll get to work with internal and external customers, and the claims could vary from property damage to housing disrepair.

You’ll work and learn from your peers, who will train you in key areas of  Insurance and Claims,  and they’ll be on hand to guide your personal and technical development throughout.

You'll be:

  • Gathering evidence and initiating investigation to defend claims
  • Supporting colleagues within the team in the handling of claims from first notification to settlement
  • Assisting the team in the procurement and annual renewal of Yorkshire Housing’s insurance
  • Responding to enquiries from customers looking to make a claim and advise them of the process
  • Keeping claims systems up to date to ensure accurate reporting to key stakeholders within YH

Using your new skills you’ll gather evidence to help you investigate claims, advising customers of the process and keeping our claims system up to date.

Reporting is important in a role like this so you’ll get lots of opportunities to put your reporting skills to use, sharing accurate and timely updates on work done.

Where you’ll work

West Yorkshire

LS10 1FB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • At Yorkshire Housing, we’re big on growing our own.  We’ll give you the tools to be your best self, you’ll gain valuable on-the-job experience in a dynamic team
    • We’ll invest in you, our expert team will be on hand to support you through growing your technical and personal skills, all while working towards a Level 3 Business Administrator qualification

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade Level 4 (C) or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Driven and self-motivated
    • Can manage own workload
    • A passion to learn and apply
    • Strong communication skills
    • Excellent teamwork skills
    • Curious, ask and challenge

    Other requirements

    This is an Agile Homeworking role= working where work, works for you. This could be in one of our workspaces with the team, on site, or in the comfort of your own home! You will be provided with all the required equipment so you can work from home. Most face to face meetings will take place at our Headquarters in the centre of Leeds, LS10 1FB.

    About this company

    At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers’ with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we have the right support to protect our most vulnerable customers, and that is where you could come in!

    https://www.yorkshirehousing.co.uk/ (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • At the end of your apprenticeship, we’ll work together to support you into the next step of your development and work journey in Insurance

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    recruitment@yorkshirehousing.co.uk

    The reference code for this apprenticeship is VAC1000274785.

    Apply now

    Closes in 4 days (Monday 23 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.