General Administrator Assistant Apprenticeship

Summary

McVickers Electrical Contractors manage small to large scale projects for all sectors throughout the construction industry. An opportunity is now available to join the company as a General Administrator Assistant Apprentice. Your role will involve administrative/customer service duties such as answering the telephone, email enquiries and filing.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Apprentice Minimum Wage £6.40 per hour This will be reviewed over time

Training course

Business administrator (level 3)

Hours

Monday - Thursday – 8:30am-5pm. Friday 9am-3pm.

37 hours a week

Possible start date

Wednesday 30 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To support and engage with various parts of the organisation. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

Full training will be given for the role which will involve the following tasks but will not be limited to:

General administration duties
Customer service duties
Filing
Answering phone calls
Passing on messages
Making phone calls to customers
Sending emails
Banking cheques and cash
Dealing with petty cash
Sending letters
Mail merge
Using Excel spreadsheets
Processing rental and sales agreements
Typing test certificate sheets using specific software

Where you’ll work

2 WOODLAND COURT

GREENCROFT INDUSTRIAL PARK

STANLEY

DH9 7BF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard.

All training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

Candidates must be able to travel to work for a 9:00am/8:30am start (please check travel arrangements prior to applying).

About this company

McVickers Electrical Contractors manage small to large scale projects for all sectors throughout the construction industry. We have extensive experience working on new build and refurbishment projects for commercial, education, leisure and healthcare clients and have specialist housing teams carrying out rewires and upgrades in the domestic contract market, we also install solar PV and battery storage for commercial and domestic clients. We have built up a large local domestic client base for our stairlift installs (Access Solutions) which can be supplied on either a rental or purchase basis.

https://mcvickers.co.uk/ (opens in new tab)

After this apprenticeship

The administration role may be a gateway to further career opportunities, such as management positions or senior support roles. There will potentially be future progression and prospects within the company.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000274769.

Apply now

Closes tomorrow (Friday 20 September at 11:59pm)

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