IT Support Apprentice (Propergeeks)
PROPERGEEKS LIMITED
WALLASEY, CH45 8NY
Closes in 6 days (Monday 30 September at 11:59pm)
Posted on 3 September 2024
Contents
Summary
Assist in the diagnostics and repair of hardware/software failures and user generated issues. Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and via remote support.
- Annual wage
- £19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Friday, 9AM – 5PM
37 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Interact with customers in our store and answer customer queries on the telephone and by digital contact
- Maintain good and safe housekeeping standards in the shop and workshop areas
- Comply with company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
- Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
- Attend company sourced training courses in association with your Apprenticeship Learning Plan
- Sign and comply with the company’s dictated procedure in the reporting of illegal and legal adult digital content
- Comply with our Equal Opportunities and Equitable Access policy
- Comply with our dress/uniform code
Where you’ll work
49 LEASOWE ROAD
WALLASEY
CH45 8NY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal, and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE or equivalent in:
- maths (grade A*-C/9-4 or equivalent)
- English (grade A*-C/9-4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Understanding of Windows
- Understanding Mac OS software
- Motivated
- Customer facing skills
- Enthusiasm to learn
- Good time management skills
Other requirements
Ability to communicate technical information to the user estate with a genuine desire to assist the customer.
About this company
Established in 2008, Propergeeks is based entirely on the Wirral, but we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store in Wallasey Village. We also offer a 'Remote Support Desk' facility which, in many cases, can resolve common software issues without the need for us to have any physical contact with customers or their devices, (internet service required). We have over 30 year’s experience in repairing computers and laptops and we only employ skilled staff who are trained and competent to handle any computer problem, skilfully and quickly. We offer free advice if you need it, a free collection and delivery service if you need that and we never charge a call-out fee. Our reputation is your guarantee that you'll be happy with what we do, happy with the price we charge and happy to recommend us to your friends and family.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC1000274762.
Apply now
Closes in 6 days (Monday 30 September at 11:59pm)
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