Customer Experience Specialist Apprentice - Service Advisor
Intercounty Truck and Van (Wellingborough)
Road Industrial Estate, NN8 4TR
Closes in 11 days (Thursday 3 October)
Posted on 3 September 2024
Contents
Summary
As a Customer Experience Specialist Service Advisor Apprentice (Customer Service Specialist), you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels, implementing changes to improve the customer journey and using appropriate resources and technology.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
To be confirmed.
40 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
· Understanding your customers and the business
· Developing knowledge of relevant regulations and legislation
· Using appropriate resources and technology to meet the needs of customers
· Keeping up to date with the most recent product information
· Resolving challenges
· Understanding the extended customer journey
· Understanding how to apply different skills and behaviours in various different situations
· Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
· Apply knowledge and skills to find solutions to complex challenges
· Analyse service levels and develop options for improvement
Where you’ll work
C/O Ballyvesey Holdings Limited Stewarts Rd Finedon
Road Industrial Estate
NN8 4TR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MERCEDES-BENZ CARS UK LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Working towards a level 3 apprenticeship as a Customer Service Specialist Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. You will also work towards Functional Skills English and maths if required.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
Other requirements
Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.
About this company
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
After this apprenticeship
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
· Customer Support Executive
· Front of House – Brand Representative
· Customer Service expert leading to after sales, service advisor or parts advisor
Ask a question
The contact for this apprenticeship is:
MERCEDES-BENZ CARS UK LIMITED
apprentice_recruitment@mercedes-benz.com
01908301496
The reference code for this apprenticeship is VAC1000274725.
Apply now
Closes in 11 days (Thursday 3 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.