Customer Service Apprentice

HARRIS & CO LTD

BARNSLEY, S70 2LW

Closes in 20 days (Friday 11 October at 11:59pm)

Posted on 3 September 2024

Print

Contents

Summary

To provide general administrative support to the current team under the direction of the Business Manager.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am - 5.00pm.

37 hours a week

Possible start date

Monday 28 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Reception duties - meeting and greeting clients, making drinks, ensuring meeting rooms are kept clean and tidy, photocopying documents
  • Answering phone calls - dealing with enquiries, transferring calls, taking messages, taking card payments
  • Processing incoming mail - scanning in correspondence, sending it onto the relevant person(s), saving it electronically in the client’s folders
  • Dealing with outgoing mail - preparing letters for posting, franking the mail, taking the post and other parcels to the Post Office
  • Dealing with deliveries, parcels and client’s records - both incoming and outgoing
  • Compiling business documents, including emails, letters, and general business correspondence
  • Using a variety of IT software in addition to all aspects of O365
  • Working collaboratively with the rest of the administration team to ensure we provide an efficient and effective service to clients
  • Any other general administrative tasks as may reasonably by required

Where you’ll work

MARLAND HOUSE

13 HUDDERSFIELD ROAD

BARNSLEY

S70 2LW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

    Requirements

    Desirable qualifications

    GCSE in:

    • Any Subject (grade 4)
    • Any Subject (grade 4)
    • Any Subject (grade 4)
    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Punctual
    • enthusiastic

    About this company

    Harris & Co is a chartered accountancy and chartered tax advisory practice that has been operating in South Yorkshire for over 100 years which means we’ve built a strong reputation for meeting client needs drawing on our wealth of experience.

    https://www.harrisaccounts.co.uk/ (opens in new tab)

    Company benefits

    23 Days holiday allowance and holiday buy-back scheme. Membership to Westfield Health. Free onsite parking.

    After this apprenticeship

    Possible Progression Opportunities. 

    Ask a question

    The contact for this apprenticeship is:

    BARNSLEY COLLEGE

    Amanda Ogley

    apprenticeships@barnsley.ac.uk

    01226216166

    The reference code for this apprenticeship is VAC1000274722.

    Apply now

    Closes in 20 days (Friday 11 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.