Customer Service Administrator Apprentice

Summary

The Forshaw Group are Property Restoration Specialists, who are looking to recruit a Customer Service Apprentice. The role will involve mostly booking in jobs and call handling.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 8.00am - 5.00pm
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing administrive support in line with service level agreements
Maintaining polite and professional communication via phone, email and mail
Managing diaries for a team of surveyors and technicians
Screen phone calls and route callers to the appropriate department
General office tasks, filing, generating reports, booking meetings and re-ordering office supplies
Meet and greet visitors

Where you’ll work

Stockpit Road

Knowsley Industrial Park

Liverpool

L33 7TQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training will be Assessor Lead in the Workplace
The Training Provider is St Helens College

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

The Forshaw Group are property restoration specialists, working closely with insurance companies and loss adjusters to renovate commercial and residential property damaged by fire or flood.

https://www.theforshawgroup.com/ (opens in new tab)

After this apprenticeship

Apprentice could progress onto Customer Service Level 3
Possible full time employment

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Sarah Bell

appenquiry@sthelens.ac.uk

The reference code for this apprenticeship is VAC1000274714.

Apply now

Closes in 11 days (Friday 4 October at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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