Apprentice Customer Service Assistant - 13671

CHORLEY ELECTRICAL TRADERS LTD

UK, BL1 3NE

Closes on Tuesday 3 December

Posted on 3 September 2024

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Contents

Summary

Chorley Electrical Traders Limited in Chorley are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm, 1 hour lunch.

40 hours a week

Possible start date

Tuesday 10 December

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler
  • Dealing with goods inwards
  • Picking orders
  • Inter branch stock transfers
  • Computer invoicing and stock control
  • Telephone sales
  • Face to face customer service
  • Upkeep of warehouse
  • Working to Health & Safety Regulations

Where you’ll work

107 Halliwell Road

Bolton

Greater Manchester

UK

BL1 3NE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Pracitioner 
    • Functional Skills 
    • Work based learning 

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Customer care skills
    • Team working
    • Punctual
    • Reliable

    About this company

    horley Electrical was established in 1979. The company was first incorporated on 19th June 1979 with just one branch situated on Eaves Lane in Chorley town itself, making June 2024 our 45th Anniversary. Since those early beginnings our family run business has expanded and now has branches in Bolton, Darwen and Leyland servicing the North West. In addition to the Gallagher family, Gerard has put together an experienced team, around half of whom have between 20 and 30 years experience working for the company. We supply to electrical contractors across the North West, as well as offering spares for maintenance engineers, housing, shops, offices, factories and schools and also serving the general public. Every customer is made to feel like our best customer!

    After this apprenticeship

    • Progression onto full time employment 

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    Recruitment

    recruitment@nltg.co.uk

    01254 395355

    The reference code for this apprenticeship is VAC1000274707.

    Apply now

    Closes on Tuesday 3 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.