IT Apprentice

Summary

We have an exciting new opportunity to be part of the business support team! The primary focus of this apprentice role is to be responsible for 1st line IT support for barristers and staff in London EC4. Apply Now!

Annual wage: £22,500 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 9am to 17.30pm with one hour for lunch (not remunerated) Days TBC.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Log support requests on the ticketing system. With support and supervision from Head of IT / IT Systems Engineer, you will be responsible for providing both deskside and telephone support to barristers and staff working remotely. You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner. You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer / photocopiers.
Maintain user accounts across multiple service platforms, dealing with all IT queries in a prompt and efficient manner.
Install hardware and software on PCs and Laptops as directed.
Maintain the IT facilities to the meeting rooms including Teams, Zoom and telephone and video conferencing.
Collect and deliver IT equipment within the building. To arrange for equipment to be collected and delivered.
Manage the printing facilities and occasionally help with document management.
Be responsible for assisting both members and staff with mobile devices; primarily with email and calendar. You will also ensure that devices are up to date and secure.
Support Microsoft Windows 10 and 11 based PCs and Microsoft Office.
Support Apple iPads, iPhones and Android phones.
Provide basic networking support for both staff and visitors.
Maintain user accounts based on Active Directory and Office 365.
Work as part of the IT team in patching and updating all user end devices.
Resolve basic IT problems such as: install and uninstall software on PCs and Laptops, set up mobile devices, tablets and desk phones, build and repair standard PCs and Laptops.

Where you’ll work

FOUNTAIN COURT

TEMPLE

LONDON

EC4Y 9DH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy