Lettings Apprentice

Summary

We are looking for an enthusiastic apprentice to join our professional team at our busy Folkestone branch. Full and extensive training will be provided leading to a recognised qualification and ARLA accreditation.

Annual wage

£12,646.40 a year

Minimum wage rates (opens in new tab)

Salary will increase once learner has been on programme for 12 months.

Training course

Housing and property management (level 3)

Hours

Monday to Friday, 9.00am - 6.00pm. Saturday, 9.00am - 4.00pm . Day off during the week in lieu of working a weekend.

38 hours a week

Possible start date

Monday 7 October

Duration

1 Year 11 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with customer enquiries over the phone, face to face and via email.

Discussing company services with potential clients and gaining market appraisals.
Registering applicants and introducing them to suitable properties.
Booking viewings, and carrying out these viewings.
Keeping accurate activity records.
General office administration in relation to the lettings department.

Where you’ll work

85 SANDGATE ROAD

FOLKESTONE

CT20 2AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Housing and property management (level 3)

Equal to A level

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders

Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.

Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.

Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately

Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.

Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.

Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.

Problem Solving: Use a problem solving and flexible approach in their day to day duties.

Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment

Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

Remote training via Teams, supported with an online learning platform.
Minimum 6 hours recorded learning "off the job".

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Presentation skills
Team working
Initiative
UK Driving Licence
Car

Other requirements

Any applicants not meeting criteria for Licence and vehicle, will be declined. Vacancy may close earlier than expected if suitable candidate found.

About this company

Estate and Lettings agent based in Folkestone.

Company benefits

Business mileage will be paid.

After this apprenticeship

Expected to be retained but not always guaranteed dependant on performance and progression.

Ask a question

The contact for this apprenticeship is: