Apprentice Trade Supplier (North Kingston)

Summary

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? Job roles include Trade Counter Salesperson, Telesales/Business Developer, Warehouse Operative and Trade Supplier.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Trade supplier (level 2)
Hours: Monday - Friday 9.00am - 5.00pm. Shifts - may work evenings and weekends. Breaks to be confirmed.
40 hours a week
Possible start date: Monday 14 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with customer sales at the trade counter and over the telephone
Making outgoing calls to existing account holders to promote new products and offers
Working in the warehouse dealing with incoming deliveries, stock control and despatch of goods to our customers
Processing customer orders and taking delivery of goods and the basic administration related to these functions
Maintaining technical knowledge of the products and services offered together with the bespoke systems and equipment used in the depot
Communicating with a wide variety of internal and external customers to build relationships and provide a high-quality service that encourages repeat business

Where you’ll work

Unit 4 St George's Industrial Estate

Richmond Rd

Kingston upon Thames

KT2 5BQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates

Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified

specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.

specialist trade customer profile of the business: delivering customer service that exceeds customer expectations

specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner

trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge

trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services

trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.

trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.

trade counter and telesales services: applying basic merchandising techniques used within the business.

trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.

trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation

trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.

trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.

key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.

key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.

key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles

technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs

technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.

legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.

legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time

legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.

personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team

personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.

personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.

personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.

personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Trade Supplier Level 2
Training provided by in house Learning and Development Team
Support from external training provider
15-month programme including minimum 12-month learning period plus end point assessment

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Physical fitness

About this company

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth with over 780 depots nationwide and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business. Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence

Company benefits

Paid holiday entitlement, Pension scheme, Team incentives, Staff discounts on Howdens products.

After this apprenticeship

It may lead to full-time employment with the company.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Natalie Marchewka

natalie.marchewka@novatraining.co.uk

The reference code for this apprenticeship is VAC1000274643.

Apply now

Closes in 18 days (Tuesday 8 October at 11:59pm)

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