Customer Service Advisor Apprentice

Summary

Are you looking for that opportunity to start work and make a difference? We are looking to recruit a Customer Service Practitioner Apprentice In our West Yorkshire, Wakefield Depot. This exciting new opportunity will involve working in depot, whilst completing your 13-month, Level 2 apprenticeship.

Annual wage: £20,800 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, full time position. Shifts to be confirmed.
37 hours a week
Possible start date: Thursday 17 October
Duration: 1 Year 1 Month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

Along with the rest of the team you will process credits take debit card payments. Your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.

If this is you, we look forward to hearing from you.

Where you’ll work

Express way

Wakefield Europort

Normanton

West Yorkshire

WF6 2TZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRS TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will train in your work location and be expected to complete some online classroom sessions with TRS Training Ltd to complete your apprenticeship within the 13months.

Requirements

Desirable qualifications

GCSE in:

Mathematics and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Number skills
Team working
Written English

About this company

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between. From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

https://www.bidfood.co.uk/ (opens in new tab)

After this apprenticeship

On completion of your successful apprenticeship an offer of a Full Time position.

Ask a question

The contact for this apprenticeship is:

TRS TRAINING LIMITED

Jessica

recruitment@trstraining.net

The reference code for this apprenticeship is VAC1000274633.

Apply now

Closes in 26 days (Wednesday 16 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents