Apprentice Healthcare Specialist

TRING CARE LIMITED

BRENTWOOD, CM13 3FR

Closes on Wednesday 30 October

Posted on 3 September 2024


Summary

The company is a leading provider of high-quality care home services, and we're seeking a motivated Healthcare Sales Specialist to join the growing team. In this role, you'll play a vital role in our success by building relationships with care homes and placing exceptional staff within our care homes.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Undisclosed bonus will be paid per month for successful leads.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 9am – 5.30pm (37.5 hours working week).

37 hours a week

Possible start date

Thursday 7 November

Duration

1 Year 9 Months

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Develop and maintain positive relationships with care agency decision-makers
  • Prospect for new care home partnerships through targeted outreach (phone, email,)
  • Understand the unique needs of each care homes and effectively present our comprehensive staff placement solutions
  • Manage and qualify incoming leads from care homes seeking staff placements
  • Build a strong understanding of the care home industry, including current regulations and best practices
  • Achieve and exceed assigned sales targets for care agency staff placements
  • Maintain accurate records of all sales activities and client interactions
  • Liaise with Sales Person and provide feedback on leads and update accordingly.

Where you’ll work

JUBILEE HOUSE

THE DRIVE

GREAT WARLEY

BRENTWOOD

CM13 3FR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
  • Your training plan

    Customer Service Specialist Level 3 Apprenticeship Standard

    Remote learning via Teams and supported with an online learning platform. 

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade C /4 grade or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Administrative skills
    • Team working
    • Initiative
    • Driving licence

    Other requirements

    The role is based in the office with lots of telephone usage.

    About this company

    The institute provides care for our region’s most precious resource: human. We care for the growing needs of our community.

    https://tringcare.co.uk/ (opens in new tab)

    After this apprenticeship

    Dependant on the performance and progression on both the role and programme, there may be other opportunities available within the organisation. But this is not guaranteed. 

    Ask a question

    The contact for this apprenticeship is:

    CROWN VOCATIONAL TRAINING LIMITED

    Sophia Chowdhury

    The reference code for this apprenticeship is VAC1000274598.

    Apply now

    Closes on Wednesday 30 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.