Business Administrator Apprenticeship

Summary

An excellent opportunity working for an established insurance broker, based in Walsall, West Midlands. This is a great opportunity to develop core administrative skills including communication, customer service and record keeping with excellent company benefits and career progression.

Annual wage: £13,977.60 to £24,984.96 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9.00am - 5.30pm with half hour lunch break. Saturday 9.00am - 2.00pm Total hours per week: 42 hours a week
42 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 8

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Providing Customer support by:

Answering incoming calls and assisting customers with questions and enquiries;
Providing individualised customer service at a professional level;
Taking payments, calculating premiums and providing other financial assistance on behalf of the accounts team.
Helping customers make policy amendments such as changing vehicles, updating personal information and changing cover;
Being the first point of contact for managing customer complaints or objections.
Liaising with insurers and other parties, to build rapport and maintain an effective working relationship.
Processing customer documentation, ensuring all documents meet the criteria as specified by the insurer;
Assisting insurers with memos and other documentation requests;
Managing a diary system to ensure customer documents and insurer requests are received within the timeline supplied;
Running daily reports which provide statistical data, leading to documentation request/chasers;
Processing new business and supplying customers with the relevant documentation;
Handling, processing and distributing incoming and outgoing post;
Working with customer database management software;
Complying with legislation such as the Data Protection Act 1998 when inputting, collecting or processing personal data;
Accurately entering data and maintaining records in accordance to GDPR principles.

Where you’ll work

26 NEWHALL STREET

WALSALL

WS1 3DZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator level 3 standard apprenticeshipi-weekly blended learning session
Weekly off the job hours
Functional skills in maths and English if required

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are a specialist insurance broker Based in the West Midlands, with over 30 years industry experience. Over the last few years we have become one of the fastest growing insurance brokers in the UK, offering competitive premiums and award winning customer service. We focus on offering a certain number of carefully selected products, and our dedicated teams have developed the expertise to support both new and existing customers alike, from the start of the quote process and throughout the lifetime of their policies with us. We work closely with our panel of insurers to make sure that our customers always get our best possible price, and the right policy to meet their needs, no matter what product they’re after.

https://www.thinkinsurance.co.uk/ (opens in new tab)

After this apprenticeship

A permanent opportunity within the business.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Jassi Kainth

jkainth@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000274597.

Apply now

Closes in 11 days (Tuesday 1 October at 11:59pm)

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